FTC Unveils Updated Cross Border Consumer Complaint Website

FTC Consumer Complaints

On October 13, the FTC, as part of the International Consumer Protection and Enforcement Network (ICPEN), announced an updated version of ICPEN’s econsumer.gov, a website containing cross border consumer complaints and designed to assist law enforcement authorities investigate and take action against international scams. Originally launched in 2001, the website’s update includes (i) additional language availability; (ii) an improved complaint form, providing consumers with complaint trend data and guidance on how to resolve complaints; and (iii) an interface that is reader-friendly on tablets and smart phones. The FTC enters complaints received via the website into its complaint database, Consumer Sentinel, which is available to enforcers and regulators participating in ICPEN.