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Financial Services Law Insights and Observations

California AG Harris Announces Settlement with San Francisco-Based Bank Over Consumer Privacy Violations

State Attorney General State Issues Privacy/Cyber Risk & Data Security

Privacy, Cyber Risk & Data Security

On March 28, California AG Harris announced an $8.5 million settlement with a San Francisco-based bank for alleged violations of California consumer privacy laws. Specifically, AG Harris’s and five district attorneys’ investigation into the bank found that its employees failed to “timely and adequately disclose the recording of communications they had with members of the public” in violation of sections 632 and 632.7 of the California Penal Code. Without admitting liability, the bank agreed to (i) implement changes to its policies; (ii) comply fully with California’s laws concerning the recording of communications between the bank and California consumers, making a clear, conspicuous, and accurate disclosure (the Recorded Call Disclosure) at the beginning of any communication that is subject to recording; and (iii) implement an internal compliance program to “promote full compliance with the requirements of Penal Code sections 632.7 and 632, and the Recorded call disclosure.” Of the $8.5 million civil money penalty, $384,000 will be used to reimburse the prosecutors’ investigative costs, and $500,000 will be contributed to two California organization dedicated to advancing consumer protection and privacy rights.

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