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Financial Services Law Insights and Observations

CFPB Publishes Notices and Requests for Comment Concerning Collection of Consumer Complaints

Consumer Finance CFPB Consumer Complaints OMB

Consumer Finance

On November 28, the CFPB published two notices of its intention to obtain OMB approval to continue its existing consumer complaint collection activities using its “Consumer Response Intake Form” and “Generic Information Collection Plan for Consumer Complaint and Information Collection System (Testing and Feedback).” According to the CFPB, use of the forms allows for electronic complaint submission on the Bureau’s website and streamlines the complaint process for consumers. Comments on the agency’s notices (CFPB-2017-0035 and CFPB-2017-0036) must be received by December 28, 2017.

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