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Financial Services Law Insights and Observations

CFPB enhances Consumer Complaint Database

Agency Rule-Making & Guidance CFPB Consumer Complaints

Agency Rule-Making & Guidance

On April 27, the CFPB announced enhancements to its Consumer Complaint Database. With the addition of a geospatial view, consumers will now be able to view complaints by state using an interactive map. Additional new options will also allow users to view recent marketplace conditions and aggregate information concerning specific products and issues compiled from consumer complaints. In addition to being able to filter complaints by date, company name, and key words, users will now be able to apply word searches and filters to the interactive map.

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