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Financial Services Law Insights and Observations

FTC releases expanded data on consumer Covid-19 complaints

Federal Issues FTC Consumer Complaints State Issues Covid-19

Federal Issues

On June 11, the FTC released new interactive complaint data dashboards, which provide national and state-level breakdowns on consumer complaints related to Covid-19. The expanded reporting provides data on several categories, including fraud, identity theft, and unwanted calls. According to one of the dashboards, “of the total fraud reports indicating a dollar loss, 87.8% [also referenced] a payment method,” with credit cards, bank account debits, and internet/mobile methods representing the top three categories. The FTC reports that consumers have submitted over 91,000 Covid-19-related complaints during 2020 as of June 8, and reported losing almost $60 million to Covid-19-related fraud.

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