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Financial Services Law Insights and Observations

OCC updates SCRA Comptroller’s Handbook booklet

Agency Rule-Making & Guidance OCC Servicemembers Comptroller's Handbook Examination Bank Regulatory

Agency Rule-Making & Guidance

On March 4, the OCC issued Bulletin 2021-11 announcing the revision of the Servicemembers Civil Relief Act (SCRA) booklet of the Comptroller’s Handbook. The booklet rescinds the 2011 version and provides background information and examination procedures on consumer protections afforded servicemembers under the SCRA. Among other things, the revised booklet (i) summarizes SCRA protections and requirements; (ii) discusses compliance, operational, strategic, and reputation risks associated with a bank’s SCRA activities; (iii) discusses risk management practices for effective SCRA compliance; and (iv) includes procedures for examining banks’ compliance with the SCRA.

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