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District Court approves $14.8 million cloud subscription settlement

Privacy/Cyber Risk & Data Security Courts Settlement Class Action

Privacy, Cyber Risk & Data Security

On August 4, the U.S. District Court for the Northern District of California approved a $14.8 million class action settlement resolving claims that a major technology company allegedly misled users about its cloud storage practices. In 2020, plaintiffs filed an amended complaint alleging the company breached its agreement with customers by hosting user data on third-party servers without providing proper notice, which resulted in overcharges. The plaintiffs alleged that the “selection of a cloud storage provider is a significant and material consideration as it involves entrusting all of a user’s stored data—including sensitive information like photographs, documents of all kinds, and e-mail content—to be stored by the cloud storage provider,” and that “users have an interest in who is offering this storage and taking custody of their data.” Plaintiffs claimed that, while the company assured users that it was the provider of the purchased cloud storage service, it was actually reselling cloud storage space on other third parties’ cloud facilities and charging users a “premium” for believing their data was being stored by the company. Approximately 16.9 million class members will receive individual settlement payments based on the overall payments made by each user for his or her cloud subscription during the class period. In granting final approval of the settlement, the court noted that the deal is fair, reasonable, and adequate.