CFPB updates debt collection examination procedures to include Regulation F provisions

Agency Rule-Making & Guidance CFPB Debt Collection FDCPA Regulation F Examination

Recently, the CFPB updated its debt collection examination procedures to incorporate provisions of Regulation F (the FDCPA’s implementing regulation). As previously covered by InfoBytes, in October 2020, the Bureau issued its final rule (effective November 30, 2021) amending Regulation F to address debt collection communications and prohibitions on harassment or abuse, false or misleading representations, and unfair practices. Following the publication of the final rule, the Bureau also released debt collection compliance guidance and frequently asked questions that address validation information generally and validation information related to residential mortgage debt (covered by InfoBytes here). The Bureau noted that depending on the scope of an examination, “and in conjunction with the compliance management system and consumer complaint response review procedures,” an examination will cover at least one of the following modules: (i) entity business model; (ii) communications in connection with debt collection; (iii) information sharing, privacy, and interactions with consumer reporting agencies; (iv) validation notice, consumer FDCPA disputes and complaints, and ceasing communication; (v) payment processing and account maintenance; (vi) ECOA; and (vii) litigation practices, administrative wage garnishment and repossession, and time-barred debt.