Connecticut fines collection agency $100,000 and revokes license

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On August 18, the Connecticut Banking Commissioner revoked a consumer collection agency’s license after finding that it failed to provide requested information during an examination. Following an examination in May, the commissioner issued a “Notice of Automatic Suspension, Notice of Intent to Revoke Consumer Collection Agency License, Notice of Intent to Issue Order to Cease and Desist, Notice of Intent to Impose Civil Penalty and Notice of Right to Hearing” to the collection agency warning that if it failed to request a hearing within 14 days “the allegations would be deemed admitted.” According to the order, due to the collection agency’s failure to respond to the notices, the commissioner was “unable to determine that the financial responsibility, character, reputation, integrity and general fitness of Respondent are such to warrant belief that the business will be operated soundly and efficiently.” The collection agency also allegedly failed to maintain a surety bond that ran in accordance with its consumer collection agency license. The commissioner revoked the collection agency’s license to operate in the state, ordered it to cease and desist from violating Section 36a-17(e) of the 2022 Supplement to the General Statutes which requires it to make its records available, and imposed a $100,000 civil penalty.