Skip to main content
Menu Icon
Close

InfoBytes Blog

Financial Services Law Insights and Observations

CFPB denies small-dollar lender’s request to set aside CID

Federal Issues CFPB Consumer Lending CID Investigations Enforcement Small Dollar Lending

Federal Issues

The CFPB recently denied a lender’s request to set aside or modify a civil investigative demand (CID) issued in January related to its short-term and small-dollar lending practices. The lender’s redacted petition asserted that it “is a small business that is barely getting by” and that it has already provided documents and information, as well as corporate testimony from the lender’s CEO/chief compliance officer. Maintaining that the CID is overly broad, unduly burdensome, and contains “many deficiencies,” the lender stated that requests made to the Bureau to withdraw the CID, narrow its focus, or raise specific concerns have not been answered. Rather, the lender claimed it was expected to incur further expenses to comply with requests that “it cannot be expected to make sense of” and that “would almost certainly result in financial ruin.”

In denying the request, the Bureau stated that the lender did not meaningfully engage in the required meet-and-confer process, and informed the lender that, by regulation, it “will not consider a petition to set aside a CID where the petitioner does not first attempt to resolve any objections it has through good-faith negotiation with the Bureau’s investigators.” According to the Bureau, during the meet-and-confer, the lender refused to submit requested information and did not propose any modifications to the CID that would reduce the burden while still ensuring the necessary information would be provided. The Bureau also refuted the lender’s claims that the CID was overly broad, stating that it was seeking information that was “reasonably relevant” to a lawful purpose, i.e. information about its business practices as a short-term and small-dollar lender, employees in possession of relevant information, employee performance metrics, and consumers who took out loans. Obtaining information on the lender’s servicing and collection practices will “shed light on whether the representations it made about the nature and true costs of the loans were deceptive and whether the company improperly induced consumers to renew loans,” the Bureau maintained. The Bureau also disagreed with the assertion that the CID was unduly burdensome, stating that the lender, among other things, failed to establish that complying with the CID would impose excessive financial costs.

The Bureau directed the lender to comply with the CID within 14 days of the order.