Buckley Sandler Webcast: Meeting the CFPB's Expectations for Consumer Complaint Management
Consumer complaint management has been top of mind for the Consumer Financial Protection Bureau since the agency opened its doors in July 2011. Through its public and non-public actions, the Bureau has clearly shown that it uses consumer complaints as a driving force in determining its priorities, informing rulemaking, guiding supervisory work, and identifying leads for enforcement matters.
Last month, the CFPB launched the first in a new series of monthly complaint reports highlighting key trends from consumer complaints submitted to the CFPB. And in June, the CFPB published 7,700 consumer complaint narratives based on a final policy statement issued in March 2015 that allows consumers to opt-in to publicly sharing the facts of their complaints. Both developments, in addition to the Bureau’s ongoing focus on complaints, pose increased reputational and regulatory risk for financial institutions.
Join Buckley Sandler attorneys Jonice Gray Tucker and Kari Hall as they discuss CFPB expectations for complaint management and best practices.
Who Should Attend: This webinar will be of particular interest to in-house legal, compliance, and risk management personnel at banks and other financial services providers subject to CFPB oversight.
When: Tuesday, September 29, 2015, from 2:30 to 3:30 pm ET
Registration is required. Please, no outside law firms, government agency personnel, consulting firms, or media. After registering and being approved, you will receive a confirmation email containing instructions for joining the webinar.
About Buckley Sandler
With more than 160 lawyers in Washington, DC, New York, Los Angeles, Chicago, and London, Buckley Sandler provides best-in-class legal counsel to meet the challenges of the nation's leading financial institutions as well as other corporate and individual clients. Buckley Sandler provides legal advice in connection with government enforcement actions, complex and class action litigation, and transactional, regulatory, and public policy issues.