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  • Colorado Attorney General fines debt collector $500,000 for collecting on illegal loans

    State Issues

    On January 16, the Colorado State Attorney General (AG) reached a settlement agreement with a third-party debt collection company that is ordered to pay $500,000 to the State. The company previously contracted to collect debt from consumers on behalf of unlicensed lending entities associated with Native American tribes, or Tribal Lending Entities (TLEs). According to the settlement agreement, none of the TLEs were licensed Colorado lenders and all of their loan agreements with consumers contained finance charge terms that exceeded the Uniform Consumer Credit Code’s 12 percent finance charge cap on unlicensed lenders—with most having interest rates that exceeded 500 percent APR and some up to 900 percent APR. The AG alleged that, between 2017 and 2022, the company violated the Colorado Fair Debt Collection Practices Act by using “unfair or unconscionable means” to collect on defaulted TLE-issued loans by representing to consumers that the entire loan balance was owed to the TLEs, that the company was legally authorized to collect the payments, and that consumers were legally obligated to pay the full amount. The company denies that its conduct violated any state law and otherwise denies all allegations of wrongdoing. Along with the penalty, the company will be barred from collecting on any debt where the loan’s APR exceeded the 12 percent cap and will provide the State with a list of affected consumers within 30 days. 

    State Issues Colorado State Attorney General Enforcement Consumer Finance

  • CFPB, seven State AGs file suit against debt-relief company

    Federal Issues

    On January 19, the CFPB and seven state attorneys general (Colorado, Delaware, Illinois, Minnesota, New York, North Carolina, and Wisconsin) announced a lawsuit against a debt-relief company, its subsidiaries, and its two individual owners (defendants) for allegedly facilitating an unlawful debt relief service. According to the complaint, the company used third parties to solicit consumers with large debts and direct them to contact defendants. The company then, allegedly, advised consumers to enroll in their debt-relief service that will negotiate reduced payoff amounts with consumers’ creditors and represent consumers. Additionally, individual defendants implicated in the action created law firms paired with one of the company’s subsidiaries, which performed little to no work on behalf of consumers, while non-attorney negotiators from the company were tasked with renegotiating a consumer’s debt. The CFPB and the AGs alleged that the company charges fees ($84 million since 2016) before and during the service, that left consumers with additional debt, lower credit scores, lawsuits with creditors, and had none of their original debts settled or reduced.

    Among other things, the CFPB claimed the company violated the Telemarketing Sales Rule (TSR) by (i) charging advance fees before a consumer has made at least one payment under a debt settlement plan; (ii) collecting fees after settling some of a consumer’s debts when the fees are not proportional to the amount of debt defendant successfully settled or based on a fixed percentage of the amount saved; and, (iii) supporting its subsidiary law firms that the company knew or knowingly avoided knowing engaged in abusive acts or practices. The complaint sought permanent and preliminary injunctive relief, redress for consumers, and a civil money penalty. On January 11, the court granted the Bureau’s request for a temporary restraining order.

    Federal Issues CFPB State Attorney General Colorado Delaware Illinois Minnesota New York North Carolina Wisconsin Debt Relief

  • White House convenes on reducing medical debt

    Federal Issues

    On December 8, President Biden met with over 80 federal and state officials to discuss reducing medical debts for Americans. The Biden-Harris administration desires to address medical payment products, unfair debt collection practices, surprise billing and facility fees, and charity care. This roundtable was one of several actions taken by the administration to lower Americans’ healthcare costs, in addition to (i) the CFPB’s report on how medical debt collectors pursue debts under the FDCPA, such as through misattributed billing and billing consumers without contacting them (previously covered by InfoBytes, here); and (ii) the CFPB’s proposed rule to remove medical bills from credit reports (also previously covered by InfoBytes, here). The roundtable featured speakers from the president’s council, the CFPB, the Center for Medicare and Medicaid Services, DHHS, the Treasury, and representatives from California, Colorado, and Washington.

    Federal Issues White House FDCPA CFPB DHHS Department of Treasury California Colorado Washington

  • Colorado amends GAP requirements

    State Issues

    The Colorado governor recently signed HB 23-1181 (the “Act”) to codify and amend rules relating to guaranteed asset protection (GAP) agreements (designed to relieve “all or part of a consumer’s liability for the deficiency balance remaining, after the payment of all insurance proceeds,” upon the total loss of a consumer’s motor vehicle that served as collateral for a loan). In addition to adding new definitions and outlining exemptions, the Act also, among other things, (i) establishes conditions, notices, and provisions that must be included in order to offer, sell, provide or administer a GAP agreement in connection with a consumer finance agreement; (ii) establishes that the maximum fee that may be charged for a GAP agreement must not exceed four percent of the amount financed in the consumer credit transaction or $600, whichever amount is greater; (iii) provides that a creditor may contract for, charge, and receive only one GAP fee as part of an agreement regardless of the number of co-borrowers, co-signers, or guarantors; (iv) lays out the process for calculating a deficiency balance and how much a consumer is owed in the event of a total loss; (v) establishes requirements in the event a GAP agreement is cancelled; (vi) details when a consumer must submit a GAP agreement claim after a total loss; and (vii) prohibits the sale of a GAP agreement in specific circumstances.

    The Act is effective January 1, 2024, and applies to GAP agreements entered into on or after this date.

    State Issues State Legislation Colorado Consumer Finance GAP Fees

  • Colorado bill amends student loan provisions and UCCC licensing renewal deadlines

    State Issues

    On June 5, the Colorado governor signed SB 23-248 (the “Act”), which addresses consumer protection in certain credit transactions. Among other things, the bill amends, repeals, and adds sections around lender nomenclature in the Colorado Student Loan Equity Act. The Act defines the terms “private education creditor” and “creditor” as (i) “any person engaged in the business of making or extending private education credit obligation”; (ii) “a holder of a private education credit obligation”; or (iii) “a seller, lessor, lender, or person that makes or arranges a private education credit obligation and to whom the private education credit obligation is initially payable or the assignee of a creditor’s right to payment.” Several exemptions are outlined. The Act also establishes the term “refinanced” to mean when “an existing private education credit obligation is satisfied and replaced by a new private education credit obligation undertaken by the same consumer.” In subsequent sections, words like “lender” and “loan,” amongst other things, are replaced with the newly defined terms. The Act also amends certain provisions relating to Uniform Consumer Credit Code (UCCC) licensing renewal and fee due dates. Specifically, all supervised lender licensees must file for renewal and pay the appropriate renewal fees by July 1 annually, where previously the renewal due date was January 1 each year.

    The Act takes effect the day after the expiration of the 90-day period following adjournment of the general assembly.

    State Issues State Legislation Consumer Finance Colorado Student Lending Licensing

  • Colorado limits out-of-state bank charges on consumer credit

    State Issues

    On June 6, the Colorado governor signed HB 23-1229 (the “Act”) to amend the state’s Uniform Consumer Credit Code (UCCC). Specifically, Colorado has invoked its right under the Depository Institutions Deregulation and Monetary Control Act (DIDMCA) to opt out of a provision that allows state-chartered banks to preempt state interest rates applicable to consumer credit transactions. Sections 521-523 of DIDMCA currently allow state-chartered banks to charge the interest allowed by the state where they are located, regardless of where the borrower is located and regardless of conflicting out-of-state law. Section 525, however, provides states with the authority to opt out of these sections.

    Modifications to the UCCC impact requirements for alternative charges for loans not exceeding $1,000, and include the following changes:

    • Reduces the permissible acquisition charge on the original loan or any refinanced loan from 10 to eight percent of the amount financed;
    • Reduces permissible monthly installment account handling charges based on categories of the amount financed;
    • Increases the minimum loan term from 90 days to six months;
    • Removes the ability for a lender to charge a delinquency charge on a loan;
    • Amends provisions relating to the conditions upon which an acquisition charge must be refunded to a consumer; and
    • Limits the number of times a lender can refinance a consumer loan to once a year.

    The amendments take effect July 1, 2024, and only apply to consumer credit transactions made after that date.

    State Issues State Legislation Colorado Consumer Lending Interest Rate DIDMCA

  • Colorado establishes medical debt collection requirements

    State Issues

    On May 4, the Colorado governor signed SB 23-093 to cap the interest rate on medical debt at three percent per year. The Act outlines numerous provisions, including that entities collecting on a medical debt must provide a consumer with a written copy of a payment plan within seven days for medical debt that is payable in four or more installments. The Act also outlines requirements for accelerating or declaring a payment plan longer operative, and lays out prohibited actions (such as collecting on a debt or reporting a debt to a consumer reporting agency within a certain timeframe) relating to medical debt that an entity knows, or reasonably should know, is under review or being appealed. An entity that files a legal action to collect a medical debt must provide to a consumer (upon written request) an itemized statement concerning the debt and must allow a consumer to dispute the debt’s validity after receiving the statement. Entities are prohibited from engaging in collection activities until the itemized statement is delivered. The Act outlines self-pay requirements and estimates, and further provides that it is a deceptive trade practice to violate outlined provisions relating to billing practices, surprise billing, and balance billing laws. The Act takes effect immediately and applies to contracts entered into after the effective date.

    State Issues State Legislation Colorado Medical Debt Debt Collection Interest Rate Consumer Finance

  • Colorado restricts vehicle value protection agreements

    State Issues

    On March 23, the Colorado governor signed SB 23-015, which prohibits placing conditions on the terms of a vehicle sale, lease, or the extension or terms of credit, upon the purchase of a vehicle value protection agreement. In addition, the bill requires, among other things, that such agreements must outline eligibility requirements, coverage conditions or exclusions, provide certain consumer notices, and must benefit the consumer “upon the trade-in, total loss, or unrecovered theft of a covered vehicle.” Providers of such agreements must also obtain a contractual liability insurance policy that guarantees their obligations under the agreement. Finally, the act establishes that value protection agreements themselves are not insurance and are exempt from state insurance regulations.

    State Issues State Legislation Colorado Auto Finance Consumer Finance

  • Colorado finalizes privacy rules

    Privacy, Cyber Risk & Data Security

    On March 15, the Colorado attorney general’s office finalized rules to implement and enforce the Colorado Privacy Act (CPA). The final rules, which went through three draft versions (covered by InfoBytes here), were filed with the Colorado Secretary of State following completion of a review by the attorney general’s office. (See redline version of the final rules showing changes made to address concerns raised through public comments here.) As previously covered by a Special Alert, the CPA was enacted in July 2021 to establish a framework for personal data privacy rights. The CPA, which is effective July 1, 2023 with certain opt-out provisions taking effect July 1, 2024, provides consumers with numerous rights, including the right to access their personal data, opt-out of certain uses of personal data, make corrections to personal data, request deletion of personal data, and obtain a copy of personal data in a portable format. Under the CPA, the attorney general has enforcement authority for the law, which does not have a private right of action. In addition to promulgating rules to carry out the requirements of the CPA, the attorney general has authority to issue interpretive guidance and opinion letters, as well as the authority to develop technical specifications for at least one universal opt-out mechanism. Colorado is one of several states that have enacted comprehensive privacy laws that take effect in 2023, joining California, Connecticut, Utah, and Virginia. (Covered by InfoBytes here, here, here, and here.) The final rules will be published in the Colorado Register in March and will go into effect July 1.

    Privacy, Cyber Risk & Data Security State Issues Colorado State Regulators Colorado Privacy Act State Attorney General Agency Rule-Making & Guidance

  • Colorado releases privacy act updates

    Privacy, Cyber Risk & Data Security

    Last month, the Colorado attorney general released a third version of draft rules to implement and enforce the Colorado Privacy Act (CPA). A hearing on the proposed draft rules was held February 1. As previously covered by a Special Alert, the CPA was enacted in July 2021 to establish a framework for personal data privacy rights. The CPA, which is effective July 1, 2023 with certain opt-out provisions taking effect July 1, 2024, provides consumers with numerous rights, including the right to access their personal data, opt-out of certain uses of personal data, make corrections to personal data, request deletion of personal data, and obtain a copy of personal data in a portable format. Under the CPA, the attorney general has enforcement authority for the law, which does not have a private right of action. The attorney general also has authority to promulgate rules to carry out the requirements of the CPA and issue interpretive guidance and opinion letters, as well as the authority to develop technical specifications for at least one universal opt-out mechanism. The attorney general previously released two versions of the draft rules last year (covered by InfoBytes here and here).

    The third set of draft rules seeks to address additional concerns raised through public comments and makes a number of changes, including:

    • Clarifying definitions. The modifications add, delete, and amend several definitions, including those related to “bona fide loyalty program,” “information that a [c]ontroller has a reasonable basis to believe the [c]onsumer has lawfully made available to the general public,” “publicly available information,” “revealing,” and “sensitive data inference” or “sensitive data inferences.” Among other things, the definition of “publicly available information” has been narrowed by removing the exception to the definition that had excluded publicly available information that has been combined with non-publicly available information. Additionally, sensitive data inferences now refer to inferences which “are used to” indicate certain sensitive characteristics.
    • Right to opt out and right to access. The modifications outline controller requirements for complying with opt-out requests, including when opt-out requests must be completed, as well as provisions for how privacy notice opt-out disclosures must be sent to consumers, and how consumers are to be provided mechanisms for opting-out of the processing of personal data for profiling that results in the provision or denial of financial or lending services or other opportunities. With respect to the right to access, controllers must implement and maintain reasonable data security measures when processing any documentation related to a consumer’s access request.
    • Right to correct and right to delete. Among other changes, the modifications add language providing consumers with the right to correct inaccuracies and clarify that a controller “may decide not to act upon a [c]onsumer’s correction request if the [c]ontroller determines that the contested [p]ersonal [d]ata is more likely than not accurate” and has exhausted certain specific requirements. The modifications add requirements for when a controller determines that certain personal data is exempted from an opt-out request.
    • Notice and choice of universal opt-out mechanisms. The modifications specify that disclosures provided to consumers do not need to be tailored to Colorado or refer to Colorado “or to any other specific provisions of these rules or the Colorado Privacy Act examples.” Additionally, a platform, developer, or provider that provides a universal opt-out mechanism may, but is not required to, authenticate that a user is a resident of the state.
    • Controller obligations. Among other things, a controller may choose to honor an opt-out request received through a universal opt-out mechanism before July 1, 2024, may respond by choosing to opt a consumer out of all relevant opt-out rights should the universal opt-out mechanism be unclear, and may choose to authenticate that a user is a resident of Colorado but is not required to do so.
    • Purpose specification. The modifications state that controllers “should not specify so many purposes for which [p]ersonal [d]ata could potentially be processed to cover potential future processing activities that the purpose becomes unclear or uninformative.” Controllers must modify disclosures and necessary documentation if the processing purpose has “evolved beyond the original express purpose such that it becomes a distinct purpose that is no longer reasonably necessary to or compatible with the original express purpose.”
    • Consent. The modifications clarify that consent is not freely given when it “reflects acceptance of a general or broad terms of use or similar document that contains descriptions of [p]ersonal [d]ata [p]rocessing along with other, unrelated information.” Requirements are also provided for how a controller may proactively request consent to process personal data after a consumer has opted out.
    • User interface design, choice architecture, and dark patterns. The modifications provide that a consumer’s “ability to exercise a more privacy-protective option shall not be unduly longer, more difficult, or time-consuming than the path to exercise a less privacy-protective option.” The modifications also specify principles that should be considered when designing a user interface or a choice architecture used to obtain consent, so that it “does not impose unequal weight or focus on one available choice over another such that a [c]onsumer’s ability to consent is impaired or subverted.”

    Additional modifications have been made to personal data use limitations, technical specifications, public lists of universal opt-out mechanisms, privacy notice content, loyalty programs, duty of care, and data protection assessments. Except for provisions with specific delayed effective dates, the rules take effect July 1 if finalized.

    On February 28, the attorney general announced that the revised rules were adopted on February 23, but are subject to a review by the attorney general and may require additional edits before they can be finalized and published in the Colorado Register. 

    Privacy, Cyber Risk & Data Security State Issues State Attorney General Colorado Colorado Privacy Act Consumer Protection

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