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  • CFPB blog post tackles mortgage closing costs, seeks consumer feedback

    Federal Issues

    On March 8, the CFPB published a blog post seeking consumer input on experiences with the closing process of consumer mortgages, and in particular, closing costs. The blog post posited that closing costs significantly impact a borrower’s financial commitment and, potentially, monthly payments and identified a “noticeable increase” in closing costs, with median total loan expenses on home purchase loans increasing by 21.8 percent between 2021 and 2022. In particular, the Bureau singled out title insurance fees and credit reporting fees. It labeled title insurance as a fee that borrowers are charged and for which they have no control over the cost, alleging that “the amount that borrowers pay for lender’s title insurance is often much greater than the risk.” With respect to credit reports, the Bureau remarked that the highly concentrated industry dictates the price of credit reports, citing anecdotal evidence of cost increases of 25 to 400 percent.

    The blog post also indicated that borrowers with smaller mortgages, including those with lower incomes, first-time homebuyers, and individuals residing in Black and Hispanic communities, are often disproportionately affected by closing costs, because they are typically fixed costs and do not change based on the size of the loan. The Bureau requested that consumers provide input on their experience with mortgage or closing costs, signaling that it will continue to analyze and if necessary “issue rules and guidance to improve competition, choice, and affordability.”

    Federal Issues CFPB Junk Fees Mortgages Mortgage Origination Title Insurance Discount Points Fees Credit Report Competition Consumer Finance

  • FTC report details key takeaways from AI and creative fields panel discussion

    Federal Issues

    On December 18, the FTC released a report highlighting key takeaways from its October panel discussion on generative artificial intelligence (AI) and “creative industries.” As previously covered by InfoBytes, the FTC hosted a virtual roundtable to hear directly from creators on how generative AI is affecting their work and livelihood given the FTC’s interest in understanding how AI tools impact competition and business practices. The report presents a summary of insights gathered during the roundtable and explains the FTC’s particular jurisdictional interest in regulating AI. The report explains that the FTC has brought several recent enforcement actions relating to AI and how the use of AI can potentially violate Section 5 of the FTC Act, which “prohibits unfair or deceptive acts or practices and unfair methods of competition.” Additionally, the report mentioned how President Biden’s recent Executive Order on the Safe, Secure and Trustworthy Development and Use of AI (covered by InfoBytes here), encourages the FTC to leverage its existing faculties to protect consumers from harms caused by AI and to ensure competition in the marketplace.  The FTC’s report explains that it is appropriately taking such actions, both through enforcement actions and by gathering information. The Commission additionally stipulated that training generative AI on “protected expression” made by a creator without the creator’s consent or the sale of that generated output could constitute an unfair method of competition or an unfair or deceptive practice. The FTC added that this may be amplified by actions that involve deceiving consumers, improperly using a creator’s reputation, reducing the value of a creator’s work, exposing private information, or otherwise causing substantial injury to consumers. The Commission further warned that “conduct that may be consistent with other bodies of law nevertheless may violate Section 5.”

    Federal Issues FTC Artificial Intelligence Competition Consumer Protection FTC Act Unfair

  • CFPB looks to increase card competition

    Federal Issues

    On April 17, CFPB Director Rohit Chopra said the Bureau is focused on finding ways to increase competition and reduce costs as credit card debt continues to rise and interest rates increase. Chopra discussed a proposal announced in February (comments are due May 3), which would ensure that late fees on credit cards accounts are “reasonable and proportional” to late payments as required under the Credit Card Accountability Responsibility and Disclosure Act of 2009 (covered by InfoBytes here). He also discussed updates made in March to the Bureau’s terms of credit card plans (TCCP) survey and database, which are intended to help consumers comparison shop for credit cards and find the best interest rates and products (covered by InfoBytes here). The refreshed TCCP survey allows issuers to voluntarily submit information about their credit card products and requires the top 25 credit card issuers to provide information on all their credit cards instead of just their most popular products, Chopra explained, stating that the initiative is designed to help smaller credit card issuers reach comparison shoppers and compete with bigger players in the market. Chopra also touched upon other initiatives, such as an ongoing review of the consumer credit card market and an examination focusing on large credit card issuers’ suppression of key data from consumer credit reports.

    Federal Issues CFPB Consumer Finance Credit Cards Competition CARD Act

  • FTC asks how cloud computing affects competition and data security

    Federal Issues

    On March 22, the FTC announced it is seeking information on cloud computing providers’ business practices with respect to the potential impact on competition and data security. FTC staff noted that the agency is also interested in how cloud computing is impacting specific industries, including healthcare, finance, transportation, e-commerce, and defense. The request for information (RFI) solicits feedback on a range of issues, including (i) market power and competition (e.g. do particular segments of the economy have to rely on a small handful of cloud service providers); (ii) contract negotiation flexibility; (iii) incentives given to customers to ensure they obtain more of their cloud services from a single provider; (iv) security risks (e.g. what are the data security implications if particular segments of the economy rely on a small number of cloud service providers, and are these providers competing on their ability to provide secure storage for customer data); (v) products or services tied to artificial intelligence; and (vi) how cloud providers identify and notify customers of security risks related to security design, implementation, or configuration. Comments on the RFI are due May 22.

    Federal Issues FTC Cloud Computing Privacy, Cyber Risk & Data Security Competition

  • CFPB updates card survey to improve comparison shopping

    Agency Rule-Making & Guidance

    On March 21, the CFPB announced updates to its terms of credit card plans (TCCP) survey. The updates are intended to “create a neutral data source” to help consumers comparison shop for credit cards and “find the best interest rates and products,” the Bureau explained. Previously, credit card data was compiled and made publicly available from the largest 25 issuers, as well as from a sample of at least 125 other issuers (as required by the Fair Credit and Charge Chard Disclosure Act of 1988). The refreshed TCCP survey will now allow issuers to voluntarily submit information about their credit card products to enable smaller credit card issuers to reach comparison shoppers and compete with bigger players. The TCCP survey will also include additional questions about credit card annual percentage rates, and will require issuers to report the minimum and maximum APR offered if it varies by credit score. According to the Bureau, allowing consumers to see the median APR for their credit score range will help them better compare products and estimate the potential cost of borrowing before applying. Additionally, the top 25 credit card issuers will have to provide information on all their credit cards instead of just their most popular products. Other issuers will be permitted to voluntarily submit information on multiple products. Expanded information reporting requirements include providing details on whether a product is a secured card or if it requires a deposit to open an account, as well as information about promotional terms of balance transfers, introductory rates, and cash advances. 

    Agency Rule-Making & Guidance Federal Issues Credit Cards Consumer Finance Competition CFPB

  • Special Alert: CFPB’s RESPA advisory addresses online mortgage-comparison platforms

    Federal Issues

    The Consumer Financial Protection Bureau (CFPB) issued guidance yesterday making clear that those who operate or participate in online mortgage-comparison shopping platforms will be closely scrutinized for compliance with the prohibition on payments for referrals to mortgage lenders. “Companies operating these digital platforms appear to shoppers as if they provide objective lender comparisons, but may illegally refer people to only those lenders paying referral fees,” the agency said. Here’s what you need to know:

    What happened?

    The CFPB issued an Advisory Opinion on how the Real Estate Settlement Procedures Act (RESPA) applies to online mortgage-comparison platforms. The agency said platform operators violate RESPA “when they steer shoppers to lenders by using pay-to-play tactics rather than providing shoppers with comprehensive and objective information.” Specifically, the agency said operators receive a prohibited referral fee when they use or present information in a way that steers consumers to mortgage lenders in exchange for a payment or something else of value.

    Federal Issues Agency Rule-Making & Guidance CFPB Consumer Finance RESPA Digital Platform Competition Mortgages Referrals Section 8 Advisory Opinion

  • FTC looks to Section 5 in enforcing “unfair” competition

    Federal Issues

    On November 10, the FTC issued a policy statement announcing that it would “rigorously enforc[e] the federal ban on unfair methods of competition.” According to the announcement, the FTC intends to make wider use of the FTC Act to police companies that use unfair tactics to try to gain a competitive advantage. “When Congress created the FTC, it clearly commanded us to crack down on unfair methods of competition,” FTC Chair Lina M. Khan said. “Enforcers have to use discretion, but that doesn’t give us the right to ignore a central part of our mandate. Today’s policy statement reactivates Section 5 and puts us on track to faithfully enforce the law as Congress designed.” In enacting Section 5, Congress purposely introduced the phrase “unfair methods of competition” in the statute to distinguish the FTC’s authority from the definition of “unfair competition” at common law, the policy explained, adding that Section 5 was designed to extend beyond the reach of antitrust laws. However, recognizing that a static definition would become outdated, Congress afforded the FTC flexibility to adapt to changing circumstances. The policy statement lays out the FTC’s approach for policing unfair methods of competition, and will allow the Commission to, among other things, sue companies under its mandate to protect consumers from fraudulent practices, price discrimination, exclusive deals and loyalty rebates, and misleading business practices such as commercial bribery and false or deceptive advertising.

    Federal Issues Agency Rule-Making & Guidance FTC Unfair FTC Act Competition Antitrust

  • Senators express support for ILC in letter to FDIC

    On September 15, five Republican Senators and four Democrats sent a letter to FDIC acting Chairman Martin Gruenberg expressing their support for the industrial loan company (ILC) charter. The Senators also expressed their opposition to regulatory actions that could “target the ILC charter in a manner not consistent with the laws Congress has passed.” The Senators noted that “the safety and soundness of the ILC charter has been broadly successful when historically compared to the rest of the banking industry,” and further explained that the ILC charter will allow “new and expanded opportunities in the regulated banking sector.” The Senators stated that they support more competition in financial services and encourage regulators “to ensure that new competition is kept under the confines of the regulated banking system, which ultimately protects consumers and our constituents.”

    Bank Regulatory Federal Issues FDIC ILC U.S. Senate Competition

  • Chopra highlights CFPB efforts on competitive consumer financial markets

    Federal Issues

    On September 21, CFPB Director Rohit Chopra discussed Bureau efforts to ensure markets for consumer financial products and services are “fair, transparent, and competitive.” Speaking during the Exchequer Club Fireside Chat, Chopra explained that the agency’s authorizing statute specifically directs the Bureau to promote competition by consistently enforcing the law regardless of whether an entity takes deposits. He clarified that there should not be different standards for assessing when a firm violates the law, and highlighted several ways that the Bureau is working to fulfill its mandate to ensure competitive markets. One example Chopra provided relates to reshaping the Bureau’s approach to promoting new products and offerings, especially as they relate to refinancing options. He pointed to Bureau efforts to ensure both banks and nonbanks could launch products to save private student loan borrowers money as an example of making sure all potential market entrants could benefit. Chopra stated that the Bureau is also requesting feedback from investors, lenders, and the public on topics related to improving mortgage refinancing options (covered by InfoBytes here), and is working on ways to stimulate more credit card and auto loan refinancing. Additionally, Chopra touched on other areas of focus, including consumer finance offerings that rely on emerging technologies such as banking in augmented reality and the metaverse, nonbank supervision and oversight, bright-line regulatory approaches, competitive pricing and back-end fees, regulatory arbitrage, and personal financial data rights.

    Federal Issues CFPB Consumer Finance Competition Mortgages Nonbank

  • Chopra outlines CFPB’s efforts to promote competition in financial markets

    Federal Issues

    On July 11, CFPB Director Rohit Chopra provided an overview of recent steps taken by the agency as part of a “whole-of-government effort” to promote financial market competition. In an effort to identify obstacles facing consumers who want to refinance or easily switch providers, the Bureau sent letters to the CEOs of the nation’s largest credit card companies asking for explanations of how they furnish data to credit reporting agencies regarding the exact monthly payment amounts made by borrowers (covered by InfoBytes here). The Bureau reported that “[c]onsumers reasonably expect that they will receive competitively priced credit based on their ability to manage and repay their credit obligations,” but warned that “this is impaired if actual payment amount information is being suppressed by major credit card companies.” Chopra added that the Bureau is also working to “identify[] impediments to refinancing in other markets, including mortgages and auto,” and is “accelerating its work to implement a required rulemaking on personal financial data rights” to help promote competition and switching by providing consumers more control of their data.

    Chopra also highlighted an initiative to reduce junk fees. As previously covered by InfoBytes, the Bureau has requested comments from the public on fees associated with consumers’ bank accounts, prepaid or credit card accounts, mortgages, loans, payment transfers, and other financial products that are allegedly not subject to competitive processes to ensure fair pricing. The Bureau also issued an advisory opinion last month stating its interpretation that Section 808 of the FDCPA and Regulation F generally prohibit debt collectors from charging consumers “pay-to-pay” fees, also commonly known as convenience fees, for making payments online or by phone to make sure debt collectors are not “disadvantaged by those that impose unlawful fees” (covered by InfoBytes here). A rulemaking process has also begun to address credit card late fees and late payments and card issuers’ revenue and expenses (covered by InfoBytes here).

    Additionally, Chopra discussed Bureau efforts to identify roadblocks facing small financial institutions and new entrants when challenging larger, more dominant players. Specifically, the Bureau issued orders to six large U.S. technology companies seeking information and data on their payment system business practices (covered by InfoBytes here). According to Chopra’s statement, the “information will help the CFPB shed light on how they will decide who they kick off their platform and how they will use the data of individual consumers and any competing businesses.” The Bureau is also working with community banks to understand the impact of major core services providers on their business (covered by InfoBytes here).

    Federal Issues CFPB Consumer Finance Competition Consumer Credit Junk Fees Fees Innovation Fintech

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