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FTC fines payment processor $2.3 million for helping online discount clubs bilk consumers
On March 10, the FTC reached a settlement with a payment processing company and two senior officers (collectively, “defendants”) whereby the company would pay $2.3 million in restitution as part of their role in allegedly helping the operators of a group of marketing entities enroll consumers into online discount clubs and debit more than $40 million from consumers’ bank accounts for membership without their authorization. As previously covered by InfoBytes, the FTC’s 2017 complaint claimed that the online discount clubs claimed to offer services to consumers in need of payday, cash advance, or installment loans, but instead enrolled consumers in a coupon service that charged initial fees ranging from $49.89 to $99.49, as well as monthly recurring fees of up to $19.95. However, the FTC’s complaint stated that “99.5 percent of the consumers being illegally charged for the ‘discount clubs’ never accessed any coupons, and that tens of thousands called the defendants to try and cancel the charges, while thousands more disputed the charges directly with their banks.” The FTC accused the defendants of providing “substantial assistance or support” in the way of payment processing services while “knowing or consciously avoiding knowing” that the actions being supported were in violation of the Telemarketing Sales Rule (TSR). The FTC further detailed how defendants ignored several indications of fraudulent activity, including the consistently high return rates generated by the discount club transactions and that a primary client of their services had already been the subject of previous FTC enforcement actions for engaging in similar conduct.
Under the terms of the settlement, which is pending court approval, the defendants are banned from, among other things, (i) processing remotely created payment orders; (ii) processing payments on behalf of clients whose business involves outbound telemarketing, discount clubs, or offers to help consumers with payday loans; (iii) processing payments on behalf of any client that the defendants know or should know is engaging in deceptive or unfair acts or practices or violating the TSR; and (iv) processing payments for any existing or prospective clients without first conducting a reasonable screening to ensure clients are not violating federal law.
CFPB launches initiative to address financial issues facing rural communities
On March 10, the CFPB launched an initiative focusing on financial issues facing rural communities in the U.S. Citing economic trends that have disproportionately affected rural communities over the past several decades, the Bureau stated its initial focus will center around banking deserts, discriminatory and predatory agricultural credit, and manufactured housing. Last month, CFPB Director Rohit Chopra hosted an event where individuals from organizations representing rural communities shared consumer financial concerns and discussed issues affecting the financial resilience of rural families. Among other things, attendees highlighted the issue of banking deserts caused by “stark declines in the number of banks in rural areas,” which has “led to non-bank alternatives that charge higher fees and interest rates.” Bank consolidation has also caused the loss of institutional knowledge, which in turn, has resulted in the disappearance of banking relationships, credit, small businesses, and jobs. Attendees stressed the need for Community Reinvestment Act requirements that would serve rural banking deserts, particularly in persistent poverty counties, most of which are overwhelmingly rural. Additionally, attendees raised issues related to discriminatory and predatory agricultural credit, with stakeholders pointing out that a long history of credit discrimination against Black farmers has contributed to the decline of Black farmers and Black land loss. Other stakeholders raised concerns that farmers’ obligations to banks can make them more vulnerable to exploitative arrangements with dominant agriculture firms. Manufactured housing concerns were also raised by attendees, who spoke about the lack of affordable housing in rural communities, explaining that “manufactured home parks are increasingly being bought up by private equity firms that have, in some cases, dramatically increased rents and tacked on fees in short periods of time.” The Bureau emphasized that it is “concerned about these threats to rural household financial resiliency” and has launched this initiative “to ensure that rural communities, and the people who live in them, have opportunities to build wealth and thrive.”
FHA announces SFHA mortgagee requirements
On March 9, FHA announced FHA INFO 2022-25, which makes enhancements to FHA Connection (FHAC) and requires mortgagees to indicate if property improvements are in a Special Flood Hazard Area (SFHA) and provide applicable flood insurance data electronically if so. The enhancements implement new fields for the electronic submission of flood related data currently contained in FHA case binders. The electronic data collection will permit FHA to perform more data analytics on FHA-insured properties in flood zones. Mortgagees may submit additional flood-related data electronically for single family forward mortgages and Home Equity Conversion Mortgages on the corresponding Insurance Application Screens in FHAC, which include, among other things: (i) information regarding whether the property improvement is in a SFHA; (ii) indication of the existence of a final Letter of Map Amendment, final Letter of Map Revision, or a FEMA National Flood Insurance Program Elevation Certificate to verify that the property is not in a SFHA; and (iii) other details which may include flood insurance building coverage, flood insurance company, and the flood insurance policy number.
CFPB investigates employer-driven debt and the sale of workers’ personal data
On March 9, the CFPB published findings from a recent roundtable event where worker organizations and labor unions shared their members’ financial hardships and challenges. According to the Bureau’s blog post, more workers are reporting that they are responsible for paying for employer-mandated training and equipment, causing workers to owe significant debt to their employers or third-party debt collectors and making it difficult for them to change jobs. The Bureau stated it will continue to analyze information about employer-driven debt and employer/third-party collection efforts to best determine how to address consumer harm and any potential violations of federal consumer financial law, and will participate in the Truck Leasing Task Force with the Departments of Transportation and Labor to investigate predatory financial arrangements.
Organizations also reported concerns related to surveillance technology and the sale of personal data, including how information is being “compiled and used for decision-making that may impact workers’ financial well-being far beyond their current employers.” One participant explained that workers may not be aware that tools designed to track hours worked across different platforms also have the capability to track them outside of working hours and are selling access to their data to financial institutions, insurers, and other employers. The Bureau also heard from participants about data firms that are collecting and selling workers’ data that “may not be following the appropriate protocols for privacy and transparency.” The Bureau emphasized that it will “closely monitor and better understand this emerging market along with our federal partners and assess where provisions of the Fair Credit Reporting Act and other consumer protection laws may protect workers.”
FTC settles with online stock trading site
On March 8, the FTC announced a proposed settlement with an online stock trading site and its operators (collectively, “defendants”) for allegedly using earnings claims to mislead consumers into signing up for services, which led them into long-term subscription plans. The FTC filed a complaint in 2020 as part of an initiative called “Operation Income Illusion,” which encompasses more than 50 enforcement actions against alleged scams targeting consumers with false promises of income and financial independence (covered by InfoBytes here). According to the complaint, the defendants allegedly violated the FTC Act, among other laws, by falsely marketing investment-related services by claiming that “consumers who purchase [the defendants'] services will earn or are likely to earn substantial income.” Additionally, according to the press release, the defendants featured testimonials from purported customers claiming they made “[$]6500.00 in 20 minutes” and “$500 in 15 min[utes],” and allegedly attempted to profit off the Covid-19 pandemic, with a “guru” claiming that he could “rack up nearly $500K in profits by trading stocks related to the COVID-19 pandemic.” Under the terms of the stipulated final order, the defendants, among other requirements: (i) must pay a fine of over $2.4 million to the FTC: (ii) are prohibited from making claims regarding potential earnings without having written evidence that those claims are typical for consumers; and (iii) are prohibited from making claims misrepresenting that purchasers can be successful in trading regardless of their experience, the amount of capital they have to invest, or the amount of time they spend trading.
Biden calls for coordinated approach to digital asset innovation
On March 9, President Biden issued an Executive Order (E.O.) on digital assets outlining the first “whole-of-government” strategy to coordinate a comprehensive approach for ensuring responsible innovation in digital assets policy. (See also White House fact sheet here.) The White House highlighted that “non-state issued digital assets reached a combined market capitalization of $3 trillion” last November (up from $14 billion five years ago) and noted that many countries are currently exploring, or in certain cases introducing, central bank digital currencies (CBDC). The Executive Order on Ensuring Responsible Development of Digital Assets stressed that “we must take strong steps to reduce the risks that digital assets could pose to consumers, investors, and business protections,” and mitigate “illicit finance and national security risks posed by misuse of digital assets,” including money laundering, cybercrime and ransomware, terrorism and proliferation financing, and sanctions evasion. The E.O. cautioned that future digital assets systems must also promote high standards for transparency, privacy, and security.
The E.O. outlined several principal policy objectives, including that:
- Federal agencies are directed to coordinate policy recommendations to address the growth in the digital asset sector.
- Federal agencies are directed to explore the need for a potential U.S. CBDC. Treasury, along with heads of other relevant agencies, are ordered to submit “a report on the future of money and payment systems, including the conditions that drive broad adoption of digital assets; the extent to which technological innovation may influence these outcomes; and the implications for the United States financial system, the modernization of and changes to payment systems, economic growth, financial inclusion, and national security.” The Federal Reserve Board is also encouraged to continue researching, developing, and assessing efforts for a CBDC, including developing a broad government action plan for a potential launch. The E.O. also directed an assessment of whether legislative changes would be necessary in order to issue a CBDC.
- The Secretary of the Treasury will work with relevant agencies to produce a report on the future of money and payment systems, which will include implications for economic growth, financial growth and inclusion, national security, and the extent to which technological innovation may influence these areas. The approach to digital asset innovation must also address the risk of disparate impact, the E.O. stressed, adding that any approach should ensure equitable access to safe and affordable financial services.
- The Attorney General, FTC, and CFPB are “encouraged to consider what, if any, effects the growth of digital assets could have on competition policy.” The agencies are also “encouraged to consider the extent to which privacy or consumer protection measures within their respective jurisdictions may be used to protect users of digital assets and whether additional measures may be needed.” Additional federal agencies are also encouraged to consider the need for investor and market protections.
- The Financial Stability Oversight Council and Treasury are directed to identify and mitigate systemic financial risks posed by digital assets and develop policy recommendations to fill any regulatory gaps.
- Federal agencies are directed to work with allies and partners to ensure international frameworks, capabilities, and partnerships are aligned and responsive to risks posed by the illicit use of digital assets. Agencies should also explore “the extent to which technological innovation may impact such activities,” and explore “opportunities to mitigate these risks through regulation, supervision, public‑private engagement, oversight, and law enforcement.”
- Federal agencies are directed to establish a framework for interagency international engagement with foreign counterparts to adopt global principles and standards for how digital assets are used and transacted, and to promote digital asset and CBDC technology development.
CFPB Director Rohit Chopra and Treasury Secretary Janet Yellen issued statements following Biden’s announcement. “Today’s Executive Order recognizes that the dramatic growth in digital asset markets has created profound implications for financial stability, consumer protection, national security, and energy demand,” Chopra said. “The [CFPB] is committed to working to promote competition and innovation, while also reducing the risks that digital assets could pose to our safety and security. We must make sure Americans in all financial markets are protected against errors, theft, or fraud.” Yellen stated that in addition to partnering with interagency colleagues to produce a report on the future of money and payment systems, Treasury will also work with international partners to promote robust cross-border standards and a level playing field. “As we take on this important work, we’ll be guided by consumer and investor protection groups, market participants, and other leading experts. Treasury will work to promote a fairer, more inclusive, and more efficient financial system, while building on our ongoing work to counter illicit finance, and prevent risks to financial stability and national security,” she said.
Treasury also recently announced that the Financial Literacy and Education Commission (led by Yellen and Chopra and comprised of the heads of 21 federal agencies and entities, including the OCC, Fed, FDIC, SEC, FTC, and HUD, among others) is forming a new subgroup on digital asset financial education to analyze the impact of digital assets on consumer and investor protections. “History has shown that, without adequate safeguards, forms of private money have the potential to pose risks to consumers and the financial system,” U.S. Under Secretary of the Treasury for Domestic Finance Nellie Liang said.
OCC updates Large Bank Supervision booklet
On March 8, the OCC updated the Large Bank Supervision booklet of the Comptroller’s Handbook, which is used by OCC examiners during the examination and supervision of midsize and large national banks and federal savings associations, foreign-owned U.S. branches and agencies, and international operations of midsize and large banks. The updated booklet rescinds the 2019 version and includes a revised core assessment, “which will be effective for core assessment summaries using financial information as of March 31, 2022.” Among other things, the revised booklet (i) clarifies expectations related to the preparation and documentation of a bank’s core assessment summary; (ii) combines core assessment and risk assessment system information into the “Core Assessment” section; (iii) updates core assessment factors and subfactors; (iv) clarifies the difference between an annual core assessment summary and quarterly supervision updates; (v) updates supervisory activity types to include “focused review,” consistent with OCC current practices; and (vi) includes additional consistency and clarity updates.
Biden announces National Consumer Protection Week
On March 4, President Biden proclaimed March 6 - 12, 2022, as National Consumer Protection Week. According to the press release, Biden called on government officials, industry leaders, and advocates in the U.S. to share information on consumer protection and to provide citizens with information about their rights as consumers. He noted that during the week, “we recommit ourselves to those basic rights, to protecting consumers, to raising awareness about bad actors and deceptive practices in the marketplace, and to empowering people to make informed financial decisions so that our economy works for everyone.”
Powell presents Monetary Policy Report to Senate Banking Committee
On March 3, Federal Reserve Chairman Jerome Powell spoke before the Senate Banking, Housing, and Urban Affairs Committee to discuss current monetary policy and to share the Federal Reserve’s semiannual Monetary Policy Report. In his testimony, Powell started by sharing that he will “review the current economic situation” in Ukraine before adjusting monetary policy. Turning to the current economic situation and outlook, he noted that economic activity has increased at a robust five and a half percent pace over the last year, which “reflect[s] progress on vaccinations and the reopening of the economy, fiscal and monetary policy support, and the healthy financial positions of households and businesses.” He called the labor market “extremely tight,” noting that payroll employment increased by 6.7 million in 2021, and observed that “job gains were robust in January.” He also pointed to the unemployment rate decreasing substantially over the past year and standing at four percent in January, “reaching the median of Federal Open Market Committee (FOMC) participants’ estimates of its longer-run normal level.” With respect to monetary policy, Powell expressed that the Fed expects “inflation to decline over the course of the year as supply constraints ease and demand moderates because of the waning effects of fiscal support and the removal of monetary policy accommodation,” and that the agency will use “policy tools as appropriate to prevent higher inflation from becoming entrenched while promoting a sustainable expansion and a strong labor market.”
OCC’s Hsu discusses climate financial risk management, diversity and inclusion
On March 7, acting Comptroller of the Currency Michael J. Hsu spoke before the Institute of International Bankers Annual Washington Conference to discuss climate-related financial risk and diversity and inclusion in the banking industry. In his remarks, Hsu described the agency as “laser-focused on the safety and soundness aspects of climate change risks.” Specifically, he noted that the OCC is concentrating on “large banks’ climate risk management capabilities: identifying, measuring, monitoring and mitigating climate-related exposures and risks.” He stated that “[w]eaknesses in risk management could adversely affect a bank’s safety and soundness, as well as the overall financial system.” Hsu also stressed the importance of cyber defense, saying “[h]eightened vigilance is clearly warranted.”
Hsu further discussed draft principles, which were released in December 2021, and are intended to support the identification and management of climate-related financial risks at OCC-regulated institutions with over $100 billion in total consolidated assets. (Covered by InfoBytes here). He noted that the principles will be finalized later this year when more detailed guidance will be developed in collaboration with the Federal Reserve Board and FDIC. After “an appropriate transition period,” Hsu noted that an assessment of large banks’ climate risk management capabilities would begin. He also noted that for midsize and community banks, it will be a number of years before OCC examiners conduct climate risk management examinations and suggested to bankers to use time “wisely.”
At the end of his remarks, Hsu compared “diversity and inclusion” to “safety and soundness,” in that it should be treated as a single idea, and without it, “diversity over time becomes a box to be checked, not a state to strive for or a value to be upheld.”