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CFPB’s Supervisory Highlights targets student loan servicers
On September 29, the CFPB released a special edition of its Supervisory Highlights focusing on recent examination findings related to practices by student loan servicers and schools that directly lend to students. Highlights of the supervisory findings include:
- Transcript withholding. The Bureau found several instances where in-house lenders (i.e., where the schools themselves are the lender) are withholding transcripts as a debt collection practice. According to the Bureau, many post-secondary institutions choose to withhold official transcripts from borrowers as an attempt to collect education-related debts. The Supervisory Highlights states the position that the blanket withholding of transcripts to coerce borrowers into making payments is an “abusive” practice under the Consumer Financial Protection Act.
- Supervision of federal student loan transfers. The Bureau identified certain consumer risks linked to the transfer of nine million borrower account records to different servicers after two student loan servicers ended their contracts with the Department of Education (DOE). The review, which was handled in partnership with the DOE and other state regulators, identified several concerns, such as (i) the information received during the transfer was insufficient to accurately service the loan; (ii) transferee and transferor servicers reported different numbers of total payments that count toward income-driven repayment forgiveness for some borrowers; (iii) information inaccurately stated the borrower’s next due date; (iv) certain accounts were placed into transfer-related forbearances following the transfer, instead of in more advantageous CARES Act forbearances; and (v) multiple servicers experienced significant operational challenges.
- Payment relief programs. The Bureau found occurrences where federal student loan servicers allegedly engaged in unfair acts or practices when they improperly denied a borrower’s application for loan cancellation through Teacher Loan Forgiveness or Public Service Loan Forgiveness. The Bureau claimed that many servicers “illegally misrepresented borrowers’ eligibility dates and the number of payments the borrower needed to make to qualify for relief,” and “provided misinformation about borrowers’ entitlement to progress toward loan forgiveness during the pandemic payment suspension.” The Bureau said it will continue to monitor servicers’ practices to ensure borrowers receive the relief for which they are entitled, and directed servicers to address consumer harm caused by these actions.
The Bureau issued a reminder that it will continue to supervise student loan servicers and lenders within its supervisory jurisdiction regardless of institution type. Student loan servicers, originators, and loan holders are advised to review the supervisory findings and take any necessary measures to ensure their operations address these risks.
New York expands access to PSLF program
On September 15, the New York governor signed S.8389-C/A. 9523-B , which amends the Public Service Loan Forgiveness (PSFL) program statewide. Among other things, the legislation: (i) adds clarifying legal definitions, such as “certifying employment,” “employee,” “full-time,” “public service employer,” “public service loan forgiveness form,” and “public service loan forgiveness program”; (ii) establishes a standard hourly threshold for full-time employment at thirty hours per week for the purposes of accessing PSLF; and (iii) permits public service employers to certify employment on behalf of individuals or groups of employees directly with the U.S. Department of Education. The legislation is effective immediately.
District Court orders college operator to comply with CFPB CID
On September 13, the U.S. District Court for the District of Utah ordered the operator of several defunct colleges to cooperate with a CFPB civil investigative demand (CID) for potential violations of the Consumer Financial Protection Act. In 2019, the Bureau issued a CID to the operator seeking information on its private student loan financing program, as well as litigation concerning the loan program dating back to 2012, to aid its investigation into whether the program constituted unfair, deceptive, or abusive acts or practices. The operator argued that the CID was unenforceable for several reasons, including that it was “unreasonably oppressive” and that the legality of its program had already been litigated in state action. The operator also argued that because the Bureau’s leadership structure rendered it unconstitutional, it lacked authority to enforce the CID. A magistrate judge’s recommendation narrowed the scope of the CID, but the operator continued to object, stating that a severe reduction in staff created a loss of “significant institutional knowledge” about the loan program. After the U.S. Supreme Court issued its ruling in Seila Law LLC v. CFPB (holding that the director’s for-cause removal provision was unconstitutional but severable from the statute establishing the Bureau, as covered by a Buckley Special Alert ), the Bureau’s director ratified the CID. The operator then raised new objections claiming the Bureau’s funding structure violates the U.S. Constitution’s separation of powers, and therefore the agency lacks valid authority to enforce the CID.
The court rejected the operator’s argument, writing that dicta in the Supreme Court’s decision in Seila Law “suggests the Bureau’s funding structure is not an unconstitutional delegation of power from Congress to the Executive Branch.” According to the court, while the majority opinion in Seila Law made note of the CFPB’s funding structure, it treated it “merely as an aggravator” of the for-cause removal protection issues and “went as far as saying the Bureau’s constitutional infirmity would ‘disappear’ if ‘the Director were removable at will by the President.’”
With respect to burdensomeness, the court said the operator has failed to show evidence establishing an unreasonable burden in its objections, and that, moreover, it “has had more than three years’ notice to preserve any information it thought may be relevant to the Bureau’s investigation.” The court further stressed that the CID does not become overly burdensome simply because the operator shuttered its campuses thereby allegedly relinquishing “institutional knowledge” concerning its own education loan program prior to complying with the CID. The court granted the operator a 90-day extension to comply with the CID.
Democrats want PLUS loans in relief plan
On September 12, eight Senate Democrats sent a letter to President Biden, urging him to extend student-loan debt relief to roughly 3.6 million borrowers under the Parent Loan for Undergraduate Student (PLUS) loan program. Biden’s debt relief plan instructed the Department of Education (DOE) to, among other things: (i) provide up to $20,000 in debt cancellation to Pell Grant recipients with loans held by the DOE; (ii) provide up to $10,000 in debt cancellation to non-Pell Grant recipients for borrowers making less than $125,000 a year or less than $250,000 for married couples; and (iii) propose a new income-driven repayment (IDR) plan and cap monthly payments for undergraduate loans at 5 percent of a borrower’s discretionary income. Additionally, for IDR plans, Biden’s August announcement instructed the DOE to propose a rule to, among other things, reduce the amount that borrowers have to pay each month for undergraduate loans from 10 percent to 5 percent. The Senators expressed their concern that Biden’s recent actions do not appropriately cover Parent PLUS borrowers and urged his administration and the DOE to “to incorporate Parent PLUS borrowers in any administrative improvements to federal student loan programs, including the Public Service Loan Forgiveness and Income-Driven Repayment programs, extensions or creation of waivers, and in the implementation of executive actions to provide student debt relief.”
DFPI proposal would consider ISAs as student loans
On September 9, the California Department of Financial Protection and Innovation (DFPI) issued a notice of proposed rulemaking to adopt new regulations and amend current regulations implementing the Student Loan Servicing Act (Act), which provides for the licensure, regulation, and oversight of student loan servicers by DFPI (formerly the Department of Business Oversight) (previously covered by InfoBytes here). The proposed rulemaking also outlines new clarifications to the Student Loans: Borrower Rights Law, which was enacted in 2020 (effective January 1, 2021) to provide new requirements for student loan servicers (previously covered by InfoBytes here).
In its initial statement of reasons for the new regulations, DFPI noted that since the Act took effect five years ago, additional private student loan financing products have emerged, such as income share agreements and installment contracts, which use terminology and documentation distinct from traditional loans. DFPI commented that while lenders and servicers of these products have asserted that their products do not fall within the definition of a student loan and are not subject to the statute’s requirements, these education financing products serve the same purpose as traditional loans—“help pay the cost of a student’s higher education"—and are therefore student loans subject to the Act, and servicers of these products must be licensed and comply with all applicable laws. The proposed rulemaking, among other things, (i) defines the term “education financing products,” which now fall under the purview of the Act, along with other related terms; (ii) amends various license application requirements, including amended financial requirements for startup applicants; (iii) outlines provisions related to non-licensee (e.g., servicers that do not require a license but that are subject to the Student Loans: Borrower Rights Law) filing requirements; and (iv) specifies that servicers of all education financing products must submit annual aggregate student loan servicing reports to DFPI. The proposed rulemaking also removes certain unnecessary requirements based on DFPI’s experience in administering the Act to reduce the regulatory burden.
Comments on the notice of proposed rulemaking are due October 28.
2nd Circuit upholds public service loan relief settlement
On September 7, the U.S. Court of Appeals for the Second Circuit affirmed a class action settlement reached between a student loan servicer and borrowers who claimed the servicer failed to inform them of a loan forgiveness program for public service employees. As previously covered by InfoBytes, the settlement required the servicer—who denied any allegations of wrongful conduct and damages—to put in place enhancements to identify borrowers who may qualify for Public Service Loan Forgiveness (PSLF) and “distribute comprehensive and accurate information about how to qualify, which are meaningful business practice enhancements.” The servicer was also required to fund a $2.25 million non-profit program to provide counseling to borrowers at all stages of the repayment process. The settlement also approved service awards for the named plaintiffs. In affirming the settlement, the appellate court rejected arguments raised by objectors who claimed, among other things, that the cy pres award would not benefit the class and “that the settlement improperly released monetary claims.”
“The cy pres award funds Public Service Promise and thereby assists all class members in navigating PSLF and determining whether they have a viable individual monetary claim against [the servicer],” the panel wrote, acknowledging that other circuit courts have recognized that class members can indirectly benefit from defendants paying appropriate third parties. “[T]he reforms will also benefit the remaining class members who, for example, are no longer with [the servicer] or who no longer have student loans, by providing them accurate information about the PSLF and helping them determine whether they have viable individual claims for damages,” the 2nd Circuit said.
DOE discharges an additional $1.5 billion in student loans
On August 30, the Department of Education announced $1.5 billion in debt relief for 79,000 borrowers who enrolled in a college accused of “routinely [misleading] prospective students by grossly misrepresenting that its credentials would benefit their career prospects and earning potential.” According to a Department investigation aided by significant evidence from the Colorado and Illinois attorneys general, the college engaged in widespread misrepresentations “in order to profit off student debt that burdened borrowers long after [the college] closed.” Borrowers’ student loans will be discharged regardless of whether an individual has applied for a discharge under the borrower defense to repayment program, and without requiring any additional action on behalf of the borrowers. The announcement builds on the previous approval of $130 million in borrower defense discharges for approximately 4,000 borrowers who had attended the college.
The Department also announced that it plans to engage in future rulemaking “to hold career programs accountable for leaving their graduates with mountains of unaffordable debt and poor job prospects,” and said it is planning “new actions to hold accountable institutions that have contributed to the student debt crisis including publishing lists of the worst actors.” With this recent announcement, the Department of Education “has now approved $14.5 billion in discharges for nearly 1.1 million borrowers whose colleges took advantage of them.”
California broadens DFPI commissioner’s enforcement authority
On August 26, the California governor signed AB 2433, which broadens DFPI’s unlawful practices oversight and enforcement power over any person currently engaging in or having engaged in the past, in unlicensed activity. Among other things, the bill amends the DFPI commissioner’s enforcement of various laws, such as the California Commodity Law, Escrow Law, California Financing Law (CFL), Property Assessed Clean Energy (PACE), Student Loan Servicing Act, and California Residential Mortgage Lending Act. The bill establishes that the commissioner may act “upon having reasonable grounds to believe that a broker-dealer or investment advisor has conducted business in an unsafe or injurious manner.” The bill also permits the DFPI to “act upon having cause to believe that a licensee or other person has violated the CFL.” The CFL provides for the licensure and regulation of finance lenders, brokers, and specified program administrators by the Commissioner of Financial Protection and Innovation to issue a citation to the licensee or person and to assess an administrative fine, as specified, among other things. The CFL also regulates certain persons acting under the PACE program, including PACE solicitors and PACE solicitor agents. The new bill establishes that “if the commissioner, upon inspection, examination, or investigation, has cause to believe that a PACE solicitor or PACE solicitor agent is violating any provision of that law, or rule or order thereunder, the commissioner or their designee is required to exhaust a specified procedure before bringing an action.” Additionally, bill specifies that certain “procedures apply when the commissioner has cause to believe that a PACE solicitor or solicitor agent has violated any provision of that law or rule or order thereunder.” The bill also mentions the Student Loan Servicing Act, which “provides for the licensure, regulation, and oversight of student loan servicers by the commissioner,” and establishes that the commissioner is required, upon having reasonable grounds after investigation to believe that a licensee is conducting business in an unsafe or injurious manner, to direct, by written order, the discontinuance of the unsafe or injurious practices. This bill specifies “that these procedures also apply if, after investigation, the commissioner has reasonable grounds to believe that a licensee has conducted business in an unsafe or injurious manner.” The bill is effective immediately.
Biden announces student debt cancellation
On August 24, President Biden announced a three-part plan for student loan relief. According to the Fact Sheet, the cumulative federal student loan debt is around $1.6 trillion and rising for more than 45 million borrowers. The President announced that the Department of Education (DOE) will, among other things: (i) provide up to $20,000 in debt cancellation to Pell Grant recipients with loans held by the DOE; (ii) provide up to $10,000 in debt cancellation to non-Pell Grant recipients for borrowers making less than $125,000 a year or less than $250,000 for married couples; (iii) propose a new income-driven repayment plan and cap monthly payments for undergraduate loans at 5 percent of a borrower’s discretionary income; and (iv) “propos[e] a rule that borrowers who have worked at a nonprofit, in the military, or in federal, state, tribal, or local government, receive appropriate credit toward loan forgiveness.” For income-driven repayment, Biden announced that the DOE is proposing a rule to, among other things: (i) reduce to 5 percent from 10 percent the amount that borrowers have to pay each month for undergraduate loans; (ii) guarantee that borrowers making less than 225 percent of the federal minimum wage are not required to make payments on their federal undergraduate loans; (iii) forgive loan balances after 10 years of payments, instead of 20 years, for borrowers with original loan balances of $12,000 or less; and (iv) cover the borrower’s unpaid monthly interest so that no borrower’s loan balance will grow when making monthly payments, “even when that monthly payment is $0 because their income is low.” The Fact Sheet also noted that if all borrowers claim the relief to which they are entitled under this plan, these actions “will [p]rovide relief to up to 43 million borrowers, including cancelling the full remaining balance for roughly 20 million borrowers,” will benefit primarily low- and -middle income borrowers, assist borrowers of all ages, and help narrow the racial wealth gap and promote equity by targeting those with the highest economic need.
The same day, the DOE announced a final extension of the pause on student loan repayment, interest, and collections through December 31. As previously covered by InfoBytes, in April, Biden extended the moratorium on collecting student loans through August 31, about which the DOE stated will allow “all borrowers with the paused loans to receive a ‘fresh start’ on repayment by eliminating the impact of delinquency and default and allowing them to reenter repayment in good standing.”
Earlier this week, the DOE announced that it will provide over $10 billion in debt relief for over 175,000 borrowers in 10 months through the Public Service Loan Forgiveness (PSLF) program. The recent announcement follows changes the DOE announced in October 2021 (covered by InfoBytes here) that, among other things, gave qualifying borrowers a time-limited PSLF waiver that allowed all payments to count towards PSLF regardless of loan program or payment plan. These include payments made on loans under the Federal Family Education Loan (FFEL) Program or Perkins Loan Program. The recently announced changes provide that student borrowers receive credit for payments made on loans from FFEL, Perkins Loan Program, and other federal student loans. To qualify for the program under the temporary changes, such borrowers must apply to consolidate their loans into a Direct Consolidation Loan by October 31. Additionally, the DOE announced that “under the temporary changes, past periods of repayment count whether or not borrowers were on a qualifying repayment plan or whether or not borrowers made payments.” To date, $32 billion in student loan relief has been approved for over 1.6 million borrowers.
Ed. Dept. discharges additional $3.9 billion
On August 16, the Department of Education announced that 208,000 borrowers who attended a large for-profit post-secondary education institution will receive full student loan discharges totaling $3.9 billion. The announcement builds on previous actions taken by the Department that have resulted in the approval of $1.9 billion in discharges for another 130,000 borrowers, including borrower defense findings that the institution “engaged in widespread and pervasive misrepresentations related to the ability of students to get a job or transfer credits” and lied about certain program accreditation. State attorneys general around the country, the CFPB, and Veterans Education Success also provided significant assistance in the Department’s findings. The Department referred in its announcement to a 2014 CFPB action, which alleged that the institution pressured students into taking out high-cost private loans even though it allegedly knew that most students would ultimately default. The Bureau ultimately announced a judgment barring the institution from offering or providing student loans, and obtained judgments against several entities accused of providing substantial assistance to the institution (covered by InfoBytes here). “While today’s action affects federal loans, and while past CFPB actions have addressed many of the private loans peddled by [the institution],” CFPB Director Rohit Chopra said in remarks following the announcement, he stressed that the Bureau “will continue our work with the Department of Education and other regulators to open up the books on in-house institutional lending programs—these are private loans pushed directly by schools—to ensure that they are not strongarming their students with illegal practices.”
The Department also announced that it has notified another for-profit institution that it is required to pay millions of dollars for approved borrower defense to repayment discharges. The institution can present arguments as to why it should not be required to pay or request a hearing before the Department’s Office of Hearings and Appeals, the Department said.