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District Court lowers punitive damages award in FCRA dispute
On April 8, the U.S. District Court for the Southern District of Florida denied in part and granted in part a defendant’s motion for judgment as a matter of law and alternative motion for a new trial, after concluding that the debt collector violated the FCRA by incorrectly reporting medical debts on the plaintiff’s credit reports despite allegedly receiving 31 separate disputes challenging the validity of the debt. The plaintiff contended that the medical debts in question belonged to his father, and that due to the inaccurate reporting, he was denied credit by two lenders. At trial, after finding that the defendant failed to conduct a reasonable investigation into the plaintiff’s FCRA disputes as required by the statute, a jury awarded the plaintiff $80,000 in actual damages and $700,000 in punitive damages for willful violations. The defendant challenged the award and requested a new trial, arguing that the court improperly admitted hearsay testimony, that the plaintiff failed to prove he suffered emotional damage, and that the jury’s punitive damages award was too high.
The court denied defendant’s request for a new trial, finding that the plaintiff suffered emotional damages and that the “verdict could be supported ‘without considering the challenged testimony.’” With respect to the amount of punitive damages awarded, the court concluded that the defendant’s actions were “highly reprehensible” and “callous” in the way it processed consumers’ disputes. However, in comparing the ratio of punitive damages to compensatory damages in other cases, the court determined that $700,000 was too high based on the actual damages award and lowered the punitive damages to $475,000 to be consistent with Eleventh Circuit law. The court concluded, “to be sure, the high punitive damages award likely reflects the jury’s assessment of Defendant’s callous behavior throughout the eighteen months of processing Plaintiff’s approximately thirty disputes, and Defendant’s employees’ testimony which confirmed that such treatment would likely repeatedly occur with countless other consumers,” adding that “given the size of [the defendant], and the number of disputes handled annually, it is not surprising that the jury deemed a high punitive damages award necessary to send the Defendant a deterrence message.”
CFPB questions transcript withholding as a debt collection practice
On April 18, the CFPB announced it is examining the practice of transcript withholding as a debt collection practice. According to a Bureau blog post, many post-secondary institutions choose to withhold official transcripts from borrowers as an attempt to collect education-related debts ranging from student loans to library fines. “Withholding transcripts as a debt collection tactic is particularly perplexing, as it can undermine rather than enhance a student’s likelihood of repaying,” the Bureau said, noting that this practice can cause students to become stuck in a cycle of collections. As previously covered by InfoBytes, the Bureau announced in January that it plans to examine the operations of post-secondary schools that extend private loans directly to students and that are not subject to the same servicing oversight as other lenders and servicers. The Bureau noted that it is “concerned about the borrower experience with institutional loans because of past abuses at schools,” high interest rates, and debt collection practices.
CFPB and FTC release 2021 FDCPA report
On April 15, the CFPB and the FTC released their annual report to Congress on the administration of the FDCPA (see announcements here and here). The agencies are delegated joint FDCPA enforcement responsibility and, pursuant to a 2019 memorandum of understanding, may share supervisory and consumer complaint information, as well as collaborate on education efforts (covered by InfoBytes here). Among other things, the annual report provided a broad overview of the debt collection industry during the Covid-19 pandemic and highlighted enforcement actions taken by, and education and outreach efforts, policy initiatives, and supervisory findings of, the CFPB and FTC. With respect to enforcement, the report noted that: (i) the FTC resolved three FDCPA cases against 17 defendants and banned all 17 companies and individuals who engaged in serious and repeated violations of law from engaging in debt collection; (ii) there was one new public enforcement action brought in 2021 related to unlawful debt collection conduct; (iii) the Bureau resolved two pending lawsuits with FDCPA claims and also filed an action to recover a fraudulent transfer to enforce a prior judgment that penalized a defendant’s FDCPA violations, which resulted in judgments for $2.26 million in consumer redress; and (iv) by the end of 2021, the Bureau had three FDCPA enforcement actions pending in federal court. The report also noted that the CFPB handled roughly 121,700 debt collection complaints in 2021, of which the Bureau sent approximately 73,600 (or 60 percent) to companies for their review and response. Finally, the report also noted that the U.S. Supreme Court’s decision in AMG Capital Management v. FTC “made it much more difficult for the FTC to obtain monetary relief for unfair or deceptive debt collection practices that fall outside the scope of the FDCPA.” As previously covered by InfoBytes, in that decision the Court unanimously held that Section 13(b) of the FTC Act “does not authorize the Commission to seek, or a court to award, equitable monetary relief such as restitution or disgorgement.”
Massachusetts settles with financial company
On April 13, the Massachusetts attorney general announced a settlement with a California-based finance company (defendant) resolving allegations that it violated Massachusetts law by purchasing and collecting on dog leases – which are illegal in Massachusetts. The settlement also alleges that the company engaged in illegal debt collection practices such as calling debtors too frequently while attempting to collect on the leases. Under the terms of the settlement, the defendant must pay over $930,000, which includes $175,000 in restitution to approximately 200 consumers, and a $50,000 fine. The defendant is prohibited from collecting on any active leases involving dogs in Massachusetts and must transfer full ownerships of the dogs to the consumers. The defendant must also cancel any outstanding amount owed on the leases, totaling approximately $700,000.
The Massachusetts AG has been investigating financial companies who originate or purchase dog leases – calling the practice “exploitive” because it uses “dogs as emotional leverage” over debtors – and encouraged consumers who are victims of dog leases to call the AG’s office or to file a complaint online.
District Court rules “informational harm” does not create standing in FDCPA case
On April 6, the U.S. District Court for the District of Connecticut granted a defendant law firm’s motion for judgment on the pleadings in a putative class action, ruling the plaintiff lacked standing to bring a claim for abusive debt collection under the FDCPA. The plaintiff incurred a debt that was placed with a collection agency. The collection agency sent the plaintiff a letter, to which the plaintiff sent three letters disputing the debt and requesting validation of the debt as well as the agency’s authority to collect on the debt. According to the plaintiff, she never received the requested verification. The original creditor eventually hired the defendant to collect the debt. The defendant sent its own letter enclosing verification of the debt. The plaintiff sued alleging the defendant’s letter violated Section 1692g(b) of the FDCPA, which requires debt collection efforts to cease after timely dispute of a debt until the debt collector provides verification of the debt to the debtor. According to the plaintiff, her previous requests for validation triggered obligations under Section 1692g(b) with respect to the defendant, thus obligating the defendant to cease collection efforts until the validation information was provided to the plaintiff. She also asserted violations of Section 1692(e) on the grounds that an attorney did not meaningfully review her file before the defendant’s letter was sent. The defendant moved for judgment on the pleadings on two grounds: lack of standing and failure to state a claim that defendant violated the FDCPA.
The court agreed with the defendant that the plaintiff failed to show an injury-in-fact, as required for Article IIII standing, and instead only alleged informational harm including confusion caused by the defendant’s letter. The court held that confusion is not a legally cognizable injury and found that the plaintiff lacked standing because she did not suffer a cognizable injury.
NYDFS addresses “potential confusion” over new consumer credit transaction SOL
On April 7, NYDFS issued guidance to debt collectors addressing potential confusion about how to comply with the notice requirements of 23 N.Y.C.R.R. § 1.3(b) that went into effect April 7. The new amendments are set forth in Section 4 of the Consumer Credit Fairness Act (which was enacted last November and was covered by InfoBytes here), and address the statute of limitations (SOL) applicable to actions arising out of consumer credit transactions. Specifically, Section 214-i provides that “when the applicable limitations period expires, any subsequent payment toward, written or oral affirmation of or other activity on the debt does not revive or extend the limitation period.” The amendments also decreased the SOL period to three years and requires additional notices to be made. While the guidance provides sample disclosure statements that address each of the requirements under § 1.3(b), NYDFS states that “23 N.Y.C.R.R. § 1.3 does not prohibit debt collectors from adding explanatory language to the model disclosure language set forth in § 1.3(c) or using their own language to comply with § 1.3(b).”
NYDFS’ guidance follows letters sent last month by the New York attorney general to several large credit card companies and major debt collectors operating in the state, which reminded entities about the new obligations and disclosures that will be required when filing collection lawsuits against consumers starting May 7. (Covered by InfoBytes here.)
Idaho updates licensing provisions for debt collection agencies
On March 31, the Idaho governor signed HB 610, which amends existing law to revise certain requirements for collection agencies and applicants for licensure. The amendments remove the prior requirement that applicants and licensees must designate an experienced individual to serve as in charge of the licensee’s collection agency business. Additionally, the bill now permits collection agencies to collect incidental charges if they are included in the contract between the creditor and the debtor, with some exceptions. The bill also establishes licensing efficiencies by requiring the use of an “electronic system of licensing as prescribed by the director” and permitting the reinstatement of an expired license. The bill is effective July 1.
9th Circuit upholds dismissal of wrongful garnishment claims
On March 30, the U.S. Court of Appeals for the Ninth Circuit affirmed a lower court’s dismissal of claims based on the FDCPA and the Washington Consumer Protection Act (WCPA). According to the memorandum, the complaint alleged that the defendants violated the FDCPA and WCPA when they sought to garnish plaintiff’s wages based a state court judgment that was not yet final. The district court dismissed the FDCPA claim, holding that “at worst, Defendants violated a state court procedural rule—not substantive law—when they applied for the writ of garnishment based on the valid, albeit, not final judgment.” In affirming that dismissal, however, the appellate court noted that “[t]he issue is not whether [the defendant] and [the defendant’s attorney] violated state law but whether they violated the FDCPA.” The 9th Circuit clarified that “[t]he [plaintiff] might have argued that [the defendant] and [the defendant’s attorney] falsely represented the legal status of their debt by implicitly claiming in the garnishment application that the debt was subject to a final judgment. But they [did] not make this argument, so it is waived.” With respect to the WCPA claim, while the district court’s dismissal was based on a determination that the garnishment did not “occur[] in trade or commerce” as required under that statute, the 9th Circuit pointed out that if the garnishment was “a violation of the Washington Collection Agency Act (WCAA), [it] would have established an unfair or deceptive act in trade or commerce for purposes of the WCPA,” but upheld dismissal because the plaintiff had waived that argument as well.
CFPB handled nearly 1 million consumer complaints in 2021
On March 31, the CFPB published its Consumer Response Annual Report for 2021, providing an overview of consumer complaints received by the agency between January 1 and December 31, 2021. According to the report, the Bureau handled approximately 994,000 consumer complaints last year. Among other trends, the agency found that complaints about credit or consumer reporting continue to increase, accounting for more than 70 percent of all complaints received last year. Debt collection complaints are also increasing, accounting for more than 10 percent of all complaints. Consumers also reported difficulties with financial institutions failing to adequately address consumer complaints, giving consumers the runaround, and described issues with reaching companies to raise concerns about digital assets, mobile wallets, and buy-now-pay-later credit. The Bureau noted that during the second year of the Covid-19 pandemic, complaint data showed that the volume of complaints from consumers struggling to pay their mortgages is increasing as borrower protections have expired. While complaints related to vehicle loans have also increased, the Bureau reported that student loan complaints remain lower than pre-Covid levels due to the implementation of temporary relief programs. The top products and services—representing approximately 94 percent of all complaints—were credit or consumer reporting, debt collection, credit cards, checking or savings accounts, and mortgages. The Bureau also received complaints related to money transfers and virtual currency; vehicle finance; prepaid cards; student, personal, and payday loans; credit repair; and title loans.
NY AG warns debt collectors of new state regulations
On March 29, the New York attorney general announced that letters were sent to large credit card companies and major debt collectors operating in New York, providing a warning regarding new state debt collection regulations. As previously covered by InfoBytes, the New York governor signed S.153 in November 2021, which enacted The Consumer Credit Fairness Act and expanded consumer protections against abusive debt collection by, as explained by NYDFS acting Superintendent Adrienne A. Harris, “address[ing] known predatory debt collection practices, [and] barring an abusive common tactic engaged by predatory debt collectors which is to sue on time-barred consumer debts for which they lack even the most basic of documentation.” The letter noted that its recipients are “aware of these obligations and that [they] are taking appropriate steps to comply with the new requirements.” The letter stated that beginning April 7, the statute of limitations on consumer debt collection actions in the state will be decreased to three years, a period of time that cannot be extended by partial payments made after the statute of limitations has expired, and that “debt collectors must ensure that validation notices for debts that will become time-barred on April 7, 2022 include this disclosure if the notice is likely to be received after that date.” The letter also reminded debt collectors of new disclosures that will be required when filing collection lawsuits against consumers starting May 7. Complaints are required to include an itemization of the debt and include more information about the chain of ownership, including providing a copy of the original contract on which the debt is based. Collectors must also begin utilizing a “more comprehensive” notice that is provided to the clerk of the court and subsequently passed on to consumers and must use a new form when filing for summary judgments. Lastly, the letter requested information on how the companies are complying with Regulation F and the new disclosure requirements.