Skip to main content
Menu Icon
Close

InfoBytes Blog

Financial Services Law Insights and Observations

Filter

Subscribe to our InfoBytes Blog weekly newsletter and other publications for news affecting the financial services industry.

  • FTC seeks feedback on possible changes to Business Opportunity Rule

    Federal Issues

    On November 17, the FTC announced it is soliciting public comments on possible modifications to the Business Opportunity Rule. According to the FTC’s advance notice of proposed rulemaking (ANPR), the Commission is seeking feedback on the rule’s effectiveness, whether it is necessary, and whether it should be expanded to cover other types of money-making opportunities, such as coaching or mentoring programs, e-commerce opportunities, or investment opportunities. The Business Opportunity Rule prohibits the use of deceptive statements when selling business opportunities, and requires sellers to make several key disclosures to potential buyers, including: (i) the seller’s identifying information; (ii) information supporting claims about possible earnings or profits; (iii) disclosures about whether the seller, its affiliates, or key personnel have been included in certain legal actions; (iv) information on whether the seller has a cancellation or refund policy and any applicable policy terms; and (v) a list covering the past three years of consumers who have purchased the business opportunity. The FTC will also require sellers who conduct business in languages other than English to provide disclosures in the language in which the sale is conducted.

    The ANPR also asks commenters to address whether business opportunity practices “disproportionately target or affect certain communities or groups, including but not limited to people living in lower-income communities, communities of color, or other historically underserved communities,” and requests feedback on suggested amendments to address any negative effects. Comments on the ANPR are due 60 days after publication in the Federal Register.

    Federal Issues Agency Rule-Making & Guidance FTC Business Opportunity Rule Deceptive

  • FTC final order fines company $62 million for misleading potential home sellers

    Federal Issues

    On October 21, the FTC announced the approval of a final order against an online home buying firm accused of allegedly making misleading claims to consumers about how much money they could save by selling their home through the company’s services as opposed to selling on the open market. As previously covered by InfoBytes, the FTC claimed the company violated the FTC Act by, among other things, misrepresenting: (i) market value prices when making offers to buy homes by including downward adjustments to such values; (ii) the manner in which it made money on transactions; (iii) that consumers likely would have paid the same amount in repair costs whether they sold their home through the company or in traditional sale; and (iv) that consumers paid less in costs. The final order requires the company to pay $62 million, which is expected to be used for consumer redress, and prohibits the company from making deceptive, false, and unsubstantiated claims about how much money consumers will receive for their homes or the costs required to use the company’s service. Additionally, the company is required to have “competent and reliable evidence to support any representations made about the costs, savings, or financial benefits associated with using its service, and any claims about the costs associated with traditional home sales.”

    Federal Issues FTC Enforcement UDAP FTC Act Deceptive

  • FTC, states sue rental listing platform for fraud

    Federal Issues

    On August 30, the FTC announced a lawsuit, together with the attorneys general from New York, California, Colorado, Florida, Illinois, and Massachusetts, against a rental listing platform and its owners for allegedly charging consumers for false endorsements and fake listings. The complaint, which alleges violations of the FTC Act and various state laws, claims that the defendants used both fake reviews and fake listings to lure consumers to its platform and pay for access to so-called “verified and authentic living arrangement listings.” In particular, one of the individual defendants is alleged to have deceptively promoted the platform “by providing tens of thousands of fake four- and five-star reviews” to app stores. That individual defendant stipulated to the entry of a proposed stipulated final order on the same day, which requires the following: (i) cooperation with the FTC’s ongoing action; (ii) informing the app stores that he was paid to post reviews and identify the fake reviews and when they were posted; (iii) a permanent ban from selling or misrepresenting consumer reviews or endorsements; and (iv) payment of a total of $100,000 to the state AGs.

    The action is part of the FTC’s on-going efforts to address fake and deceptive reviews, which include a $4.2 million action taken against an online fashion retailer accused of suppressing negative reviews, and warnings issued in 2021 to more than 700 companies announcing that they may face fines over misleading online endorsements (covered by InfoBytes here and here).

    Federal Issues FTC Enforcement State Issues FTC Act UDAP Deceptive State Attorney General

  • FDIC warns financial institutions about NSF fees

    On August 18, the FDIC issued FIL-40-2022 along with supervisory guidance to warn supervised financial institutions that charging customers multiple non-sufficient funds (NSF) fees on re-presented unpaid transactions may increase regulatory scrutiny and litigation risk. According to the FDIC, some institutions’ disclosures did not fully or clearly describe their re-presentment practices and failed to explain that the same unpaid transaction may result in multiple NSF fees if presented more than once. Failing to disclose “material information to customers about re-presentment and fee practices has the potential to mislead reasonable customers,” the agency said, noting that the material omission of this information is considered to be deceptive pursuant to Section 5 of the FTC Act. Additionally, “there are situations that may also present risk of unfairness if the customer is unable to avoid fees related to re-presented transactions,” the FDIC said.

    The supervisory guidance also discussed the agency’s approach for addressing violations of law, noting that it will focus on identifying re-presentment-related issues to ensure correction of deficiencies and remediation to harmed customers. The agency stated that examiners “will generally not cite UDAP violations that have been self-identified and fully corrected prior to the start of a consumer compliance examination,” and noted that it “will consider an institution’s record keeping practices and any challenges an institution may have with retrieving, reviewing, and analyzing re-presentment data, on a case-by-case basis, when evaluating the time period institutions utilized for customer remediation.” However, the FDIC warned that “[f]ailing to provide restitution for harmed customers when data on re-presentments is reasonably available will not be considered full corrective action.” Financial institutions are encouraged to review practices and disclosures related to the charging of NSF fees for re-presented transactions and should consider FDIC risk-mitigation practices to reduce the risk of customer harm and potential violations.

    Bank Regulatory Federal Issues Agency Rule-Making & Guidance FDIC NSF Fees Consumer Finance Supervision FTC Act UDAP Deceptive Risk Management

  • District Court awards injunctive relief to FTC in deceptive advertising case

    Federal Issues

    On August 9, the U.S. District Court for the Northern District of Georgia ruled that the FTC provided “broad and detailed” evidence of alleged deceptive advertising and unfair fee practices in its $550 million case against a technology company and its CEO (collectively, “defendants”). As previously covered by InfoBytes, the FTC filed a suit in 2019, alleging the defendants made deceptive representations to customers and charged hidden, unauthorized fees in connection with the company’s “fuel card” products in violation of Section 5 of the FTC Act. In 2019, when the agency filed its lawsuit, legal precedent held that the FTC could obtain restitution for consumers directly through such civil proceedings in federal court. However, in April of 2021, the Supreme Court held in AMG Capital Management, LLC v. FTC that the FTC does not have statutory authority to obtain equitable monetary relief under Section 13(b) of the FTC Act. (Covered by InfoBytes here.) Following that decision, the FTC filed a motion to stay or voluntarily dismiss in an attempt to preserve the possibility of obtaining monetary relief for injured consumers in federal court while pursuing claims against the defendants through the agency’s administrative process, but the district court denied the motion, concluding that the “balance of equities does not weigh in favor of a stay or dismissal without prejudice.”

    In its most recent order, the district court ruled that the FTC provided compelling and overwhelming evidence, including advertisements, internal marketing studies, and a “plethora of customer complaints” that showed the defendants are liable for multiple violations of the FTC Act. Among other things, the court noted that the evidence showed that the defendants knew that many customers were unaware of certain fees when they signed up for the fuel cards and that the defendants’ terms and conditions governing the fees were “inscrutable” and confusing. However, the district court partially granted defendants’ request for summary judgment on monetary relief, ruling that in light of the Supreme Court’s decision in AMG Capital Management, the FTC cannot obtain a monetary award for the violations until the agency exhausts its administrative litigation process. A hearing will be held to determine the nature of the required injunctive relief.

    Federal Issues Courts FTC Enforcement FTC Act UDAP Deceptive Unfair Fees Advertisement

  • CFPB fines fintech for algorithm-induced overdraft charges

    Federal Issues

    On August 10, the CFPB announced a consent order against a California-based fintech company for allegedly using an algorithm that caused consumers to be charged overdrafts on their checking accounts when using the company’s personal finance-management app. According to the Bureau, the app promotes automated savings with a proprietary algorithm, which analyzes consumers’ checking-account data to determine when and how much to save for each consumer. The app then automatically transfers funds from consumers’ checking accounts to accounts held in the company’s name. The Bureau asserted, however, that the company engaged in deceptive acts or practices in violation of the CFPA by (i) causing consumers’ checking accounts to incur overdraft charges from their banks even though it guaranteed no overdrafts and represented that its app never transferred more than a consumer could afford; (ii) representing that it would reimburse overdraft charges (the Bureau claims the company has received nearly 70,000 overdraft-reimbursement requests since 2017); and (iii) keeping interest that should have gone to consumers even though it told consumers it would not keep any interest earned on consumer funds. Under the terms of the consent order, the company is required to provide consumer redress for overdraft charges that it previously denied and must pay a $2.7 million civil penalty.

    Federal Issues CFPB Enforcement Consumer Finance Fintech Algorithms Overdraft Deceptive UDAAP CFPA

  • FTC charges healthcare company with fraud

    Federal Issues

    On August 8, the FTC announced it has taken action against a healthcare company, two subsidiaries, and the former CEO and former vice president of sales (collectively, “defendants”) for allegedly misleading consumers about their health insurance plans and using deceptive lead generation websites. According to the complaint, the defendants, along with their third-party partners, allegedly engaged in deceptive sales practices in violation of the FTC Act, the Telemarketing Sales Rule, and the Restore Online Shoppers Confidence Act (ROSCA). These practices included allegedly (i) lying to consumers about the nature of their healthcare plans; (ii) bundling and charging junk fees for unwanted products that were typically not clearly disclosed (consumers were often charged for these additional products after they cancelled their core healthcare plans); and (iii) making it difficult for consumers to cancel their plans. The FTC further alleged that the company (which sells association memberships and other healthcare-related products to consumers, often through telemarketing companies and lead generators), as well as the former CEO and former vice president of sales, were aware of the agents’ misconduct but allegedly “took steps to disguise and further the deception” instead of stopping the deceptive practices.

    The FTC stated that the company and two of its subsidiaries have agreed to a proposed court order, which requires the payment of $100 million in consumer redress. The proposed order also requires the company to contact current customers and allow them to cancel their enrollment. The company is also required to send refunds to consumers who cancel right after their order is entered. Additionally, the proposed order prohibits the company from misleading consumers about their products, requires the disclosure of total costs and limitations prior to purchase, and requires consumers to provide express informed consent before they are billed. The company must also provide a simple and easy-to-use cancellation method and closely monitor other companies that sell its products.

    The FTC also filed separate proposed court orders against the individual defendants (see here and here), which impose similar prohibitions and permanently bans them from playing any role in the sale or marketing of any healthcare-related product or service. The proposed orders also prohibit the former CEO from engaging in deceptive or abusive telemarketing practices, and bans the former vice president of sales from participating in any telemarketing whatsoever in the future.

    Federal Issues FTC Enforcement Junk Fees Lead Generation Consumer Finance UDAP Deceptive Courts FTC Act TSR ROSCA

  • FTC fines company $62 million for FTC Act violations

    Federal Issues

    On August 1, the FTC announced a consent order against an online home buying firm for allegedly making misleading claims. According to the complaint, the company allegedly advertised to potential sellers using misleading and deceptive information. The complaint also alleged that the company violated provisions of the FTC Act by, among other things, misrepresenting: (i) market value prices when making offers to buy homes by including downward adjustments to such values; (ii) the manner in which it made money on transactions; (iii) that consumers likely would have paid the same amount in repair costs whether they sold their home through the company or in traditional sale; and (iv) that consumers paid less in costs. The firm issued a statement regarding the FTC settlement stating that, among other things, it “strongly disagree[s] with the FTC’s allegations,” and that the FTC’s allegations “are related to activity that occurred between 2017 and 2019 and target marketing messages the company modified years ago.” The statement also noted that the settlement will allow the firm to “focus on helping consumers buy, sell and move with simplicity, certainty and speed.”

    According to the consent order, the company is required to pay the FTC $62 million, which is expected to be used for consumer redress. The company is also prohibited from making deceptive, false, and unsubstantiated claims to consumers about how much money they will receive or the costs they will have to pay to use its service. Additionally, the company is required to have “competent and reliable evidence” to support any representations made about the costs, savings, or financial benefits associated with using its service, and any claims about the costs associated with traditional home sales.

    Federal Issues Enforcement FTC Deceptive FTC Act UDAP

  • FTC, NLRB sign MOU to protect workers in gig economy

    Federal Issues

    On July 19, the FTC announced that it is joining with the National Labor Relations Board (NLRB) (collectively, “Parties”) in a memorandum of understanding (MOU) intended to protect workers by promoting competitive U.S. labor markets and putting an end to unfair practices that harm workers in the “gig economy” and other labor markets. The MOU provides ways for the Parties to work together to address key issues, such as labor market concentration, one-sided contract terms, and labor developments in the gig economy. According to the MOU, the Parties recognize that ongoing interagency collaboration regarding “issues of common regulatory interest will help to protect workers against unfair methods of competition, unfair or deceptive acts or practices, and unfair labor practices.” The MOU also provides that the Parties will facilitate: (i) “information sharing and cross-agency consultations on an ad hoc basis for official law enforcement purposes, in a manner consistent with and permitted by the laws and regulations that govern the Parties”; (ii) “cross-agency training to educate each Party about the laws and regulations enforced by the other Party”; and (iii) “coordinated outreach and education as appropriate.” According to the FTC, the MOU “is part of a broader FTC initiative to use the agency’s full authority[.]” The announcement also described the FTC’s recent efforts to root out deceptive and unfair acts and practices aimed at workers, “particularly those in the ‘gig economy’ who often don’t enjoy the full protections of traditional employment relationship.”

    Federal Issues FTC UDAP MOUs Enforcement Deceptive Unfair

  • NYDFS issues overdraft and NSF fee guidance

    State Issues

    On July 12, NYDFS issued guidance in an industry letter to regulated banking institutions, calling into question bank practices that can cause consumers to receive multiple overdraft and non-sufficient funds (NSF) fees from a single transaction. The industry letter identifies three specific types of fee practices as unfair or deceptive:

    • Charging overdraft fees for “authorize positive, settle negative” transactions, where consumers are charged an overdraft fee even if they have sufficient money in their account when a bank approves a transaction, but the balance is negative when the payment is settled. Per NYDFS, imposing an overdraft fee in this situation is unfair because, among other things, consumers “have no control over or involvement in” when or how their debit transactions get settled.
    • Charging “double fees” to consumers for a failed overdraft protection plan transfer, which occurs when a bank goes to transfer money from one deposit account to another deposit account to cover an overdraft transaction, but the first account lacks sufficient funds to cover the overdraft. Per NYDFS, double fees injure consumers “by imposing fees for a transfer that provides no value to the consumer and is not reasonably avoidable by consumers, who have no reason to expect that they will be charged a fee for an overdraft protection transfer that does not in fact protect them against an overdraft.”
    • Charging NSF representment fees when a merchant tries several times to process a transaction that is deemed an overdraft and the bank charges a fee for each blocked representment without adequate disclosure. Banks that currently charge multiple NSF fees should “make clear, conspicuous, and regular disclosure to consumers that they may be charged more than one NSF fee for the same attempted debit transaction,” NYDFS stated. Additionally, banks are advised to consider other steps to mitigate the risk that consumers are charged multiple NSF fees, including limiting time periods for when multiple NSF fees may be charged, performing periodic manual reviews to identify instances of multiple NSF Fees, and offering refunds to affected consumers. NYDFS “ultimately expects [i]nstitutions will not charge more than one NSF fee per transaction, regardless of how many times that transaction is presented for payment,” the industry letter said.

    NYDFS informed regulated entities that it will evaluate whether they “are engaged in deceptive or unfair practices with respect to overdraft and NSF fees in future Consumer Compliance and Fair Lending examinations.”

    State Issues State Regulators NYDFS Consumer Finance New York Overdraft NSF Fees Unfair Deceptive

Pages

Upcoming Events