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CFPB issues Summer ’23 supervisory highlights
On July 26, the CFPB released its Summer 2023 issue of Supervisory Highlights, which covers enforcement actions in areas such as auto origination, auto servicing, consumer reporting, debt collection, deposits, fair lending, information technology, mortgage origination, mortgage servicing, payday lending and remittances from June 2022 through March 2023. The Bureau noted significant findings regarding unfair, deceptive, and abusive acts or practices and findings across many consumer financial products, as well as new examinations on nonbanks.
- Auto Origination: The CFPB examined auto finance origination practices of several institutions and found deceptive marketing of auto loans. For example, loan advertisements showcased cars larger and newer than the products for which actual loan offers were available, which misled consumers.
- Auto Servicing: The Bureau’s examiners identified unfair and abusive practices at auto servicers related to charging interest on inflated loan balances resulting from fraudulent inclusion of non-existent options. It also found that servicers collected interest on the artificially inflated amounts without refunding consumers for the excess interest paid. Examiners further reported that auto servicers engaged in unfair and abusive practices by canceling automatic payments without sufficient notice, leading to missed payments and late fee assessments. Additionally, some servicers allegedly engaged in cross-collateralization, requiring consumers to pay other unrelated debts to redeem their repossessed vehicles.
- Consumer Reporting: The Bureau’s examiners found that consumer reporting companies failed to maintain proper procedures to limit furnishing reports to individuals with permissible purposes. They also found that furnishers violated regulations by not reviewing and updating policies, neglecting reasonable investigations of direct disputes, and failing to notify consumers of frivolous disputes or provide accurate address disclosures for consumer notices.
- Debt Collection: The CFPB's examinations of debt collectors (large depository institutions, nonbanks that are larger participants in the consumer debt collection market, and nonbanks that are service providers to certain covered persons) uncovered violations of the FDCPA and CFPA, such as unlawful attempts to collect medical debt and deceptive representations about interest payments.
- Deposits: The CFPB's examinations of financial institutions revealed unfair acts or practices related to the assessment of both nonsufficient funds and line of credit transfer fees on the same transaction. The Bureau reported that this practice resulted in double fees being charged for denied transactions.
- Fair Lending: Recent examinations through the CFPB's fair lending supervision program found violations of ECOA and Regulation B, including pricing discrimination in granting pricing exceptions based on competitive offers and discriminatory lending restrictions related to criminal history and public assistance income.
- Information Technology: Bureau examiners found that certain institutions engaged in unfair acts by lacking adequate information technology security controls, leading to cyberattacks and fraudulent withdrawals from thousands of consumer accounts, causing substantial harm to consumers.
- Mortgage Origination: Examiners found that certain institutions violated Regulation Z by differentiating loan originator compensation based on product types and failing to accurately reflect the terms of the legal obligation on loan disclosures.
- Mortgage Servicing: Examiners identified UDAAP and regulatory violations at mortgage servicers, including violations related to loss mitigation timing, misrepresenting loss mitigation application response times, continuity of contact procedures, Spanish-language acknowledgment notices, and failure to provide critical loss mitigation information. Additionally, some servicers reportedly failed to credit payments sent to prior servicers after a transfer and did not maintain policies to identify missing information after a transfer.
- Payday Lending: The CFPB identified unfair, deceptive, and abusive acts or practices, including unreasonable limitations on collection communications, false collection threats, unauthorized wage deductions, misrepresentations regarding debt payment impact, and failure to comply with the Military Lending Act. The report also highlighted that lenders reportedly failed to retain evidence of compliance with disclosure requirements under Regulation Z. In response, the Bureau directed lenders to cease deceptive practices, revise contract language, and update compliance procedures to ensure regulatory compliance.
- Remittances: The CFPB evaluated both depository and non-depository institutions for compliance with the EFTA and its Regulation E, including the Remittance Rule. Examiners found that some institutions failed to develop written policies and procedures to ensure compliance with the Remittance Rule's error resolution requirements, using inadequate substitutes or policies without proper implementation.
FHA proposes to change lender and mortgagee requirements, clarify GSE definition
On July 18, FHA announced a proposed rule for public comment that would revise requirements for investing lenders and mortgagees “to gain or maintain status as an FHA-approved lender or mortgagee.” The proposed rule would also “separately define Government-Sponsored Enterprises (GSEs) and the Federal Home Loan Banks (FHLB) from other governmental entities and align general FHA approval standards with current industry business practices.” The proposed changes are mainly aimed at accommodating more precise language and definitions concerning an investing lender or mortgagee's limited participation in FHA programs. According to FHA, these changes do not represent a significant departure from existing requirements for most lenders and mortgagees involved in originating, endorsing, or servicing FHA-insured loans. Through the proposed rule, HUD proposes to: (i) “separately define the GSEs and their approval requirements from other Federal, State, or municipal governmental agencies and Federal Reserve Banks”; (ii) include Freddie Mac, Fannie Mae, and the FHLBs in the GSE definition; (iii) add language to require investing lenders and mortgagees to comply with applicable audit and financial statement requirements; and (iv) “clarify that investing lenders and mortgagees must comply with FHA’s annual certification requirements.”
Michigan Supreme Court limits applicability of “usury savings clauses”
On June 23, the Michigan Supreme Court reversed a circuit court’s decision on a case involving Michigan’s “longstanding prohibition on excessive interest rates for certain loans.” The case involved a “usury savings clause,” which is a term sometimes used in notes, which requires the borrower to pay the maximum legal interest rate if the contractual terms impose an illegal rate. In the case, a nonbank investment group (plaintiff) lent a realty service company (defendant) $1 million to flip tax-foreclosed homes. Plaintiff sued for breach of contract and fraud after defendant discontinued payments after paying more than $140,000 in interest on the loan. Defendant argued that plaintiff violated the criminal usury statute by, “knowingly charging an effective interest rate exceeding 25%,” which it alleged barred plaintiff from recovering on the loan under the wrongful-conduct rule.
The circuit court determined that the fees and charges associated with the loan constituted disguised interest, making the total interest the plaintiff was seeking above the legal 25% limit and “criminally usurious.” However, the court agreed with the defendant that the usury savings clause was enforceable and the note was not facially usurious. Nevertheless, “the court agreed that the appropriate remedy is to relieve [defendant] of its obligation to pay the interest on the loan but not its obligation to repay the principal.”
The Michigan Supreme Court held that in determining whether a loan agreement imposes illegal rates of interest, a usury savings clause is ineffective if the loan agreement requires a borrower to pay an illegal interest rate, even if the interest is labeled as a “fee” or something else. Further, the court held that enforcing usury savings clauses would undermine the state’s usury laws because it would nullify the statutory remedies for usury, which would relieve lenders of their obligation to ensure that their loans have a legal interest rate. The court also held that a lender is not criminally liable for seeking to collect on an unlawful interest rate in a lawsuit. The court reasoned that seeking relief through the court of law is generally encouraged over extrajudicial means. According to the opinion, the court held that “[t]he appropriate remedy for a lender’s abusive lawsuit is success for the borrower in that lawsuit and appropriate civil sanctions, not a criminal conviction for usury.”
Missouri will regulate lender-placed insurance
On July 7, the Missouri governor signed SB 101 (the “Act”) into law, amending several provisions relating to property and casualty insurance, including requirements for lender-placed insurance. The Act defines “lender-placed insurance” as insurance secured by the lender/servicer when the mortgagor does not have valid or sufficient insurance on a mortgaged real property, and will include “insurance purchased unilaterally by the lender or servicer, who is the named insured, subsequent to the date of the credit transaction, providing coverage against loss, expense, or damage to collateralized property as a result of fire, theft, collision, or other risks of loss” that impairs such lender/servicer’s interest or adversely impacts the collateral, where such purchase is a result of a mortgagor’s failure to obtain required insurance under a mortgage agreement. Among other things, the Act stipulates that lender-placed insurance is not effective until the date a mortgaged real property is not insured, and that individual lender-placed insurance terminates on the earliest date out of listed periods. Also specified is that mortgagors cannot be charged for the policies outside of the scheduled term of the lender-placed insurance. The Act further states that the calculation of the lender-placed insurance premium “should be based upon the replacement cost value of the property,” and outlines how the premium should be determined. All insurers shall have separate rates for lender-placed insurance and voluntary insurance obtained by a mortgage servicer on real estate owned property, as defined in the Act.
Further regarding lender-placed insurance, the Act prohibits: (i) “insurers and insurance producers from issuing lender-placed insurance if they or one of their affiliates owns, performs servicing for, or owns the servicing right to, the mortgaged property;” (ii) “insurers and insurance producers from compensating lenders, insurers, investors, or servicers for lender-placed insurance policies issued by the insurer, and from sharing premiums or risk with the lender, investor, or servicer;” (iii) “payments dependent on profitability or loss ratios from being made in connection with lender-placed insurance;” (iv) [insurers from] provid[ing] free or below-cost services or outsourc[ing] its own functions at an above-cost basis”; and (v) [insurers from] mak[ing] any payments for the purpose of securing lender-placed insurance business or related services.
The Act requires lender-placed insurance policy forms and certificates to be mailed and filed with the Missouri Department of Commerce and Insurance and stipulates the requirements for insurers who must report information to the department as well. Lastly, the Act specifies potential penalties for violations of the Act, including monetary penalties and suspension or revocation of an insurer’s license. The Act becomes effective on August 28.
FHA updates HECM procedures for mortgagee default
On July 11, FHA announced modifications to certain FHA home equity conversion mortgage requirements in Mortgagee Letter (ML) 2023-15, entitled “Modifications to FHA Home Equity Conversion Mortgage (HECM) Requirements Related to Secretary Payment of Borrower Disbursements Due to Mortgagee Default.” The letter updates FHA’s investigation requirements regarding situations where a mortgage lender is unable or unwilling to fulfill a borrower’s payment obligations required under an HECM. Mortgagees that fail to make a necessary payment to a borrower must now furnish specific information to FHA. The modifications provide additional sources where FHA can receive notice of a mortgagee’s anticipated or actual default on borrower payments and are designed to improve FHA’s ability to make prompt payments in the event of mortgagee default to ensure HECM borrowers timely receive scheduled or requested funds. ML 2023-15 is effective immediately.
7th Circuit affirms dismissal of FCRA claims against subservicer
On July 5, the U.S. Court of Appeals for the Seventh Circuit affirmed summary judgment in favor of a defendant data furnisher in an FCRA case, holding that the plaintiff failed to establish that the defendant provided “patently incorrect or materially misleading information” to a credit reporting agency (CRA). Defendant was the subservicer for plaintiff’s mortgage and was responsible for accepting and tracking payments and providing payment data to the CRAs. After plaintiff failed to make her monthly payments, she resolved the delinquency through a short sale of her home. Several years later, plaintiff noticed that the closed mortgage account appeared on her credit reports as delinquent. She disputed the information to several CRAs. To confirm the accuracy of its records on plaintiff’s mortgage, one of the CRAs sent the defendant data furnisher four automated consumer dispute verification (ACDV) forms. In the ACDV responses, the defendant amended or verified several contested data points, including the pay rate and account history. The CRA reported this amended data to indicate on plaintiff’s credit report that she was currently delinquent on the mortgage with missed payments in the months following the short sale. After plaintiff applied for and was denied a new mortgage based on the credit report, plaintiff sued the defendant data furnisher for alleged violations of the FCRA, alleging that the defendant failed to conduct a reasonable investigation of the disputed data and provided false and misleading information to CRAs. The district court granted summary judgment in favor of the defendant, finding that plaintiff failed to make a threshold showing that the defendant’s data was incomplete or inaccurate.
On appeal, the 7th Circuit disagreed with plaintiff that “completeness or accuracy” under the FCRA “must be judged based, not on the ACDV response the data furnisher provided, but on the credit report generated from it.” The court reasoned that the text of the statute “says nothing about a credit report, let alone a duty of a data furnisher with respect to credit reports produced using its amended data. To the contrary, the statute sets out the data furnisher’s duties to investigate disputes, correct incomplete or inaccurate information, and report results from an investigation” to the CRA. Holding that “context can play a large role in determining completeness or accuracy” in this situation, the appellate court agreed with the district court that the data provided by the defendant to the CRA was “not materially misleading” and that “no reasonable jury could find” that the data meant that plaintiff was currently delinquent on her debt, particularly because of strong “contextual evidence”—specifically, that the disputed data appeared directly beside a status code showing that the account was closed. The appeals court affirmed summary judgment for the data furnisher.
Illinois amends mortgage licensing provisions
On June 30, HB 2325 (the “Act”) was signed by the Illinois governor to amend The Residential Mortgage License Act of 1987. According to the amendments, residential mortgage licensees in Illinois must register every physical office where they conduct business with the Secretary of Financial and Professional Regulation. However, they are allowed to permit mortgage loan originators to work from a remote location if certain conditions are fulfilled. Conditions include but are not limited to: (i) the licensee must have written policies and procedures for supervising remote mortgage loan originators; (ii) access to company platforms and customer information must comply with the licensee's information security plan; (iii) mortgage originators' residences cannot be used for in-person customer interactions unless the residence is a licensed location; (iv) physical records cannot be stored at remote locations; and (v) electronics used at remote locations must be able to securely access the company’s systems. Moreover, "remote location" is not considered a full-service office as defined by the regulations. If the loan originator works remotely, their primary office is the office registered on the Nationwide Multistate Licensing System and Registry record, unless they choose another licensed branch.
The Act is effective January 1, 2024.
Mortgage lender to pay $23.7 million to settle FCA allegations
On June 29, the DOJ announced a $23.75 million settlement with a South Carolina-based mortgage lender to resolve alleged False Claims Act (FCA) violations related to its origination and underwriting of mortgages insured by the Federal Housing Administration (FHA). According to the DOJ, two former employees filed a lawsuit under the FCA’s whistleblower provisions alleging the lender failed to maintain quality control programs for preventing and correcting underwriting deficiencies. As part of the settlement, the lender admitted that it certified loans that did not meet the applicable requirements for FHA mortgage insurance and VA home loan guarantees. The lender also acknowledged that these loans would not have been insured or guaranteed by the agencies were it not for the submission of false certificates. While the conduct began in July 2008, the DOJ recognized that the lender has taken significant measures to stop the violations, both before and after being told of the investigation, and gave the lender credit for doing so. Under the terms of the settlement, the lender will pay $23.75 million to the U.S., with the whistleblowers receiving a total of $4.04 million of the settlement proceeds.
New Hampshire amends rules for interest on escrow accounts
On June 20, New Hampshire enacted HB 520 (the “Act”) to amend provisions relating to escrow accounts maintained by licensed nondepository mortgage bankers, brokers, and servicers. The Act amends guidelines surrounding interest payments to escrow accounts maintained for the payment of taxes or insurance premiums related to loans on single family homes in New Hampshire and property secured by real estate mortgages. For both (single family homes and property) accounts, payments must be at a rate no less than the National Deposit Rate for Savings Accounts. Further, interest payments during the six-month period beginning on April 1 of each year, must be no less than the FDIC published rate in January of the same year, whereas interest payments during the six-month period beginning on October 1 of each year, must be no less than the FDIC published rate in July of the same year.
The Act was effective upon its passage.
FFIEC releases 2022 HMDA data
On June 29, the Federal Financial Institutions Examinations Council (FFIEC) released the 2022 HMDA data on mortgage lending transactions at 4,460 covered institutions (an increase from the 4,338 reporting institutions in 2021). Available data products include: (i) the Snapshot National Loan-Level Dataset, which contains national HMDA datasets as of May 1; (ii) the HMDA Dynamic National Loan-Level Dataset, which is updated on a weekly basis to reflect late submissions and resubmissions; (iii) the Aggregate and Disclosure Reports, which provide summaries on individual institutions and geographies; (vi) the HMDA Data Browser where users can customize tables and download datasets for further analysis; and (v) the Loan/Application Register for filers of 2022 HMDA data.
The 2022 data includes information on 14.3 million home loan applications, of which 11.5 million were closed-end and 2.5 million were open-end. The Snapshot revealed that an additional 287,000 records were from financial institutions making use of the Economic Growth, Regulatory Relief, and Consumer Protection Act’s partial exemptions that did not designate closed-end or open-end status. Observations from the data relative to the prior year include: (i) the percentage of mortgages originated by non-depository, independent mortgage companies decreased, accounting for “60.2 percent of first lien, one- to four-family, site-built, owner-occupied home-purchase loans, down from 63.9 percent in 2021”; (ii) the percentage of closed-end home purchase loans for first lien, one- to four-family, site-built, owner-occupied properties made to Black or African American borrowers increased from 7.9 percent in 2021 to 8.1 percent in 2022, while the share of these loans made to Hispanic-White borrowers decreased slightly from 9.2 percent to 9.1 percent and the share made to Asian borrowers increased from 7.1 percent to 7.6 percent; and (iii) “Black or African American and Hispanic-White applicants experienced denial rates for first lien, one- to four-family, site-built, owner-occupied conventional, closed-end home purchase loans of 16.4 percent and 11.1 percent respectively, while the denial rates for Asian and non-Hispanic-White applicants were 9.2 percent and 5.8 percent respectively.”