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States reach data breach settlement with debt collector
On March 11, a coalition of 41 state attorneys general, led by the New York attorney general, announced a settlement with a bankrupt debt collection agency to resolve a multistate investigation into a 2019 data breach that allegedly exposed the personal information of more than 21 million individuals, including Social Security numbers, payment card information, and in certain instances, medical test names and diagnostic codes. According to the proposed consent order, an unauthorized user accessed the company’s internal system and accessed consumers’ personal information. The AGs claimed that “[d]espite numerous warnings from banks that processed its payments about a potential breach, [the company] failed to detect the intrusion.” Under the terms of the settlement, the company has agreed to implement data security practices to strengthen its information security program and safeguard consumers’ personal information. These measures include: (i) creating and implementing an information security program that includes an incident response plan; (ii) employing a chief information security officer to oversee data safety practices; and (iii) hiring a third-party assessor to conduct an information security assessment. Additionally, should the company fail to honor the injunctive terms of the settlement it may be liable for as much as $21 million.
California begins accepting applications for their Covid-19 rent relief program
On March 15, California launched their CA COVID-19 Rent Relief Program to aid landlords and renters who have unpaid rental debt due to Covid-19. In order to be eligible, a tenant must have “suffered a financial hardship” as a result of Covid-19 and have 80% or less of the area median income for their location. Landlords with eligible tenants may receive up to 80% of a tenant’s unpaid rent if they agree to waive the remaining 20%.
Nevada Dept. of Business and Industry extends work from home guidance
On March 15, the Nevada Department of Business of Industry, Division of Mortgage Lending extended its provisional guidance allowing licensed mortgage loan originators to work from home (previously covered here, here, and here) until June 30, 2021.
Michigan regulator urges institutions to protect stimulus payments from overdrafts, fees
On March 15, the Michigan Department of Insurance and Financial Services issued a bulletin “strongly” encouraging financial institutions to protect payments made to customers under the American Rescue Plan from overdrafts and fees. The bulletin further instructs that if a financial institution’s system automatically applies such a payment to a preexisting overdraft, the institution should reverse the application of the direct payment as promptly as possible.
Michigan regulators, business associations urge underserved businesses to apply for PPP loans
On March 15, the Michigan Department of Insurance and Financial Services, the Michigan Bankers Association, Community Bankers of Michigan, the Michigan Credit Union League and the National Business League urged minority-owned and other underserved businesses in Michigan to apply for forgivable loans through the Paycheck Protection Program (PPP) prior to the March 31, 2021 deadline. The announcement highlighted that community development financial institutions offer specialized support to underserved communities and can assist customers with limited or no credit history to obtain a PPP Loan.
Colorado governor extends suspension of regulatory statutes
On March 15, the Colorado governor issued an executive order extending numerous previous executive orders for 30 days. Among other things, the previous orders suspended certain aspects of Colorado statutes concerning foreign entity qualifications to conduct business in Colorado.
California delays implementation of tax treatment law for forgiven PPP loans
On March 12, California Governor Gavin Newsom issued a joint statement along with the California Senate president pro tempore and Assembly speaker related to the tax treatment of Paycheck Protection Program (PPP) loans. California intends to delay those portions of Assembly Bill 1577 that was signed into law on September 9, 2020 relating to forgiven PPP loans, pending detailed guidance from the U.S. Treasury Department regarding certain provisions in the American Rescue Plan Act.
4th Circuit affirms $10 million penalty for appraisal practices
On March 10, a divided U.S. Court of Appeals for the Fourth Circuit affirmed a district court’s summary judgment that an appraisal practice common before 2009 was unconscionable under the West Virginia Consumer Credit and Protection Act. According to the opinion, a class of borrowers filed a lawsuit against a lender and an appraisal management company, alleging the defendants relayed home value estimates provided by borrowers on their applications to appraisers and allegedly asked appraisers “to take another look” if the appraisal value came in lower than the estimated value. The plaintiffs claimed, among other things, that this practice constituted a breach of contract and unconscionable inducement under West Virginia law. Plaintiffs also filed a civil conspiracy claim against the defendants. The district court conditionally certified the class. It ultimately imposed a $9.6 million statutory penalty and awarded class members the appraisal fees paid as damages for breach of contract in an amount totaling nearly $1 million. However, no damages were awarded for conspiracy. The defendants appealed, arguing that summary judgment was wrongfully granted and that the class should not have been certified since individual issues predominated over common ones.
On appeal, the majority determined, among other things, that the acceptability of the challenged practice “shifted dramatically during the class period,” and that “[w]hat started out as a common (though questionable) practice became one that, in short order, was explicitly forbidden.” The majority determined the plaintiffs established their claim for unconscionable inducement, and that it “was unethical for Defendants to attempt to pressure or influence appraisers.” The majority also affirmed the district court’s ruling on the conspiracy claim. However, the appellate court concluded that the district court improperly granted summary judgment on the breach of contract claim and ordered the district court to reexamine whether breach of contract occurred and whether the plaintiffs suffered resulting damages.
The dissenting judge called the majority opinion “startling,” writing that “[t]his is an unjust punishment indeed for a company that followed a practice that was both customary and legal and only later modified to avoid potentially influencing appraisers.”
States urge Department of Education to protect student loan borrowers
On March 9, NYDFS sent a letter on behalf of a multi-state coalition of financial regulators inviting recently confirmed Department of Education Secretary Dr. Miguel Cardona to partner with the states to ensure protections for student loan borrowers. Specifically, the letter urges Secretary Cardona to reverse two policies instituted by former Secretary Betsy DeVos that the coalition claims “undermine state supervision of private companies that service federal student loans.” The first is a 2018 interpretation (covered by InfoBytes here), which takes the position that state regulation of servicers of loans made under the William D. Ford Federal Direct Loan Program and the Federal Family Education Loan Program is preempted by federal law. The coalition argues that the Department’s 2018 preemption interpretation has made “state-level oversight of student loan servicers more burdensome.” As such, the coalition urges Secretary Cardona to promulgate a regulation rejecting federal preemption of state consumer protection laws to ensure borrowers can “benefit from state oversight of student loan servicers.” The letter also discusses former Secretary DeVos’s attempt to use the Privacy Act of 1974 “as a shield from necessary state oversight”—an action the coalition claims leaves states “with no choice but litigation” to obtain documents needed for industry oversight.
New York reaches settlement with bank over check-cashing program
On March 1, the New York attorney general entered into an agreement with an Ohio-based bank resolving an investigation into the bank’s alleged deceptive advertising practices. According to the AG, the bank introduced a check-cashing program advertised to consumers in the state as a method to cash government and payroll checks at a low cost. The program, which was intended to assist the underbanked and unbanked in low- and middle-income (LMI) communities, allowed consumers who did not have deposit accounts with the bank to participate in the program. The AG alleged, however, that the program was not being implemented as promoted and was not available in branches where it was advertised, nor was it allegedly available to testers who tried to use the program. While neither admitting nor denying the allegations, the bank has agreed to provide $5 million to be used as down payment and home-closing cost assistance for LMI New Yorkers, and it will apply to become a participating lender with the State of New York Mortgage Agency. The bank has also agreed to originate $145 million in mortgage loans to LMI homebuyers in the state over the next five years and will waive certain fees associated with the loans.