John C. Redding extensively quoted in a Powersports Finance article, “New robocall ruling could block lenders from calling consumers”
Powersports FinanceJohn C. Redding
John C. Redding was extensively quoted on June 10, 2019 in a Powersports Finance article, “New robocall ruling could block lenders from calling consumers,” which discussed the Federal Communications Commission’s new ruling allowing voice service providers to block unwanted robocalls. The article stated, “The decision empowers voice service providers to automatically protect their customers from unwanted robocalls before it reaches their phones. Consumers can create white lists that explicitly state which calls should be allowed through or choose to block callers that aren’t on their contact list. However, the customer can choose to opt out of the blocking.”
Redding noted, “A consumer could conceivably not list a creditor as an authorized caller. So if that creditor, who is not listed as an authorized caller, attempted to use an auto-dialer, even if they had the consent of their customer, that call could be blocked by the telecom. And the implications of that are significant. For instance, creditors may struggle to get in touch with their customers about past due payments. For customers, it increases the risk of delinquency, default and bad credit scores because the lender was unable to warn about late payments."