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Webcasts & Speaking Engagements

Valerie L. Hletko discussed "Expanding your reach: Working with a diverse community" at the American Bankers Association Regulatory Compliance Conference

Nashville, TN

As your bank continues to expand and diversify its customer base, how are you ensuring your interactions, products, and services are compliant? This session provided leading practices in analyzing your product mix for fair banking concerns, trends in serving customers with limited English proficiency, UDAAP red flags and monitoring the staff diversity. Attendees were provided with new ideas in not only improving your compliance program but new ideas in improving service to a wide range of customers in your market. 

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