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OCC, FDIC say some overdraft fees may be unfair or deceptive
On April 26, the OCC and FDIC issued supervisory guidance addressing consumer compliance risks associated with bank overdraft practices. (See OCC Bulletin 2023-12 and FDIC FIL-19-2023.) The guidance highlighted certain practices that may result in increased risk exposure, including assessing overdraft fees on “authorize positive, settle negative” (APSN) transactions and assessing representment fees each time a third party resubmits the same item for payment after being returned by a bank for non-sufficient funds. The agencies provided guidance for banks that may help control risks associated with overdraft protection programs and achieve compliance with Dodd-Frank’s UDAAP prohibitions and section 5 of the FTC Act, which prohibits unfair or deceptive acts or practices.
The FDIC’s supervisory guidance expanded on the 2019 Consumer Compliance Supervisory Highlights (covered by InfoBytes here), and warned that APSN overdraft fees present risks of unfairness under both statutes as consumers “cannot reasonably avoid” receiving these fees because they lack “the ability to effectively control payment systems and overdraft processing systems practices.” The FDIC cited the “complicated nature of overdraft processing systems” as another impediment to a consumer’s ability to avoid injury. The FDIC also emphasized that risks of unfairness exist both in “available balance” or “ledger balance” methods of assessing overdraft fees, but cautioned that risks may be “more pronounced” when a bank uses an available balance method. Furthermore, the FDIC warned that disclosures describing how transactions are processed may not mitigate UDAAP and UDAP risk. Banks are encouraged to “ensure customers are not charged overdraft fees for transactions consumers may not anticipate or avoid,” and should take measures to ensure overdraft programs provided by third parties comply with all applicable laws and regulations, as such arrangements may present additional risks if not properly managed, the FDIC explained.
The OCC’s guidance also warned that disclosures may be deceptive under section 5 if they fail to clearly explain that multiple or additional fees may result from multiple presentments of the same transaction. Recognizing that some banks have already implemented changes to their overdraft protection programs, the OCC also acknowledged that “[w]hen supported by appropriate risk management practices, overdraft protection programs may assist some consumers in meeting short-term liquidity and cash-flow needs.” The OCC encouraged banks to explore other options, such as offering low-cost accounts and low-cost alternatives for covering overdrafts, such as overdraft lines of credit and linked accounts.
FDIC announces Indiana disaster relief
On April 24, the FDIC issued FIL-18-2023 to provide regulatory relief to financial institutions and help facilitate recovery in areas of Indiana affected by severe storms, straight-line winds, and tornados from March 31 to April 1. The FDIC acknowledged the unusual circumstances faced by affected institutions and encouraged those institutions to work with impacted borrowers to, among other things: (i) extend repayment terms; (ii) restructure existing loans; or (iii) ease terms for new loans, provided the measures are done “in a manner consistent with sound banking practices.” Additionally, the FDIC noted that institutions “may receive favorable Community Reinvestment Act consideration for community development loans, investments, and services in support of disaster recovery.” The FDIC will also consider regulatory relief from certain filing and publishing requirements, and instructs institutions to contact the Chicago Regional Office if they expect delays in making filings or are experiencing difficulties in complying with publishing or other requirements.
Hsu discusses open banking
Acting Comptroller of the Currency Michael J. Hsu recently discussed the evolution and impact of open banking during remarks at the Spring FDX Global Summit. Defining open banking as “enabling consumer-permissioned sharing of financial data with third parties to empower consumers, foster competition, and expand financial inclusion,” Hsu explained that, under the concept, consumers may eventually be able to access a wide range of financial service providers and move checking and savings accounts between providers more readily. Hsu cautioned, however, that new risks may arise due to increases in the “volume and complexity of consumer-permissioned sharing.” Hsu highlighted the interconnectedness of open banking, safety and soundness, and the changing culture of banking due to the digitalization of banking and the associated promises of innovation. “The potential for open banking to provide consumers with greater control over their financial data, to increase the portability of banking accounts, and to foster greater competition and fairness in the provision of financial services is significant and may impact banking in a variety of ways,” he said.
Hsu commented that, while the OCC supports opening banking, it is also cautious about potential increases to liquidity, operational, and compliance risks. While account portability “will be empowering for consumers, in isolation this would likely increase the liquidity risk of retail deposits for banks,” Hsu said. Additionally, increasing the volume and complexity of consumer-permissioned sharing has the potential to introduce new risks and necessitate new controls, Hsu said, adding that banks operating as data providers will need to “interact with aggregators, fintechs, technology firms, and competitor banks,” and “expand from reliably handling their customers’ money, to also reliably handling their financial data.” Underscoring the blurred lines between banking and commerce in the digital arena, Hsu emphasized that “[o]pen banking cannot be accomplished by banks alone. Data aggregators and fintechs already play a significant role, which will expand as open banking is more fully adopted.”
Fed governor weighs tokenization and AI
On April 20, Federal Reserve Governor Christopher J. Waller spoke on innovation and the future of finance during remarks at the Global Interdependence Center. Commenting that “[i]nnovation is a double-edged sword, with costs and benefits, and different effects on different groups of people,” Waller stressed the importance of considering whether innovation is creating new efficiencies and helping to mitigate risks and increase financial inclusion or whether it is creating new or exacerbating existing risks. Waller’s remarks focused on two specific areas of innovation that he believes may have the potential to deliver substantial benefits to the banking industry: tokenization and artificial intelligence (AI).
With respect to tokenization and tokenized assets, Waller flagged several advantages to innovations in this space that use blockchain over traditional transaction approaches, including (i) being able to offer faster or “even near-real time transfers,” which can, among other things, give parties precise control over settlement times and reduce liquidity risks; and (ii) “smart contract” functionalities, which can help mitigate settlement and counterparty credit risks by constructing and executing transactions based on the meeting of specified conditions. He acknowledged, however, that both innovations introduce risks, including potential cyber vulnerabilities and other risks.
Waller also addressed the banking industry’s use of AI to increase the range of marketing possibilities, expand customer service applications, monitor fraud, and refine credit underwriting processes and analysis, but cautioned that AI also presents “novel risks,” as these models rely on high volumes of data, which can complicate efforts to detect problems or biases in datasets. There is also the “black box” problem where it becomes difficult to explain how outputs are derived, where even AI developers have difficulty understanding exactly how the AI technology approach works, Waller stated. “All of these innovations will have their champions, who make claims about how their innovation will change the world; and I think it’s important to view such claims critically,” Waller said. “But it’s equally important to challenge the doubters, who insist that these innovations are much ado about nothing, or that they will end in disaster.”
Fed governor outlines CBDC risks
On April 18, Federal Reserve Governor Michelle W. Bowman cautioned that the risks of creating a U.S. central bank digital currency (CBDC) may outweigh the benefits for consumers. Bowman said the Fed continues to engage in exploratory work to understand how a CBDC could potentially improve payment speeds or better financial inclusion, and noted that the agency is also trying to understand how new potential forms of money like CBDCs and other digital assets could play a larger role in the economy. In prepared remarks delivered before Georgetown University’s McDonough School of Business Psaros Center for Financial Markets and Policy, Bowman raised several policy considerations relating to privacy, interoperability and innovation, and the potential for “unintended effects” on the banking system should a CBDC be adopted. She also commented that due to the upcoming rollout of the agency’s FedNow Service in July (covered by InfoBytes here), real-time retail payments will happen without the introduction of a CBDC. With respect to privacy, Bowman cautioned that any CBDC “must ensure consumer data privacy protections embedded in today’s payment systems continue and are extended into future systems.” She added that “[i]n thinking about the implications of CBDC and privacy, we must also consider the central role that money plays in our daily lives, and the risk that a CBDC would provide not only a window into, but potentially an impediment to, the freedom Americans enjoy in choosing how money and resources are used and invested.”
FFIEC releases 2023 HMDA reporting guide
On April 13, the OCC issued Bulletin 2023-10 announcing the Federal Financial Institutions Examinations Council’s issuance of the 2023 edition of the revised “A Guide to HMDA Reporting: Getting It Right!” The guide focuses on HMDA data submissions due March 1, 2024, and includes requirements and instructions for reporting and disclosing data for institutions and transactions covered by Regulation C. The guide also reflects a technical amendment to the 2020 HMDA Rule to adjust the loan volume thresholds (which took effect January 1) for reporting HMDA data on closed-end mortgage loans. As previously covered by InfoBytes, the CFPB issued the technical amendment last December to establish that the threshold for reporting data about closed-end mortgage loans is 25 mortgage loans in each of the two preceding calendar years, the threshold established by the 2015 HMDA Rule.
FDIC announces California and Tennessee disaster relief
On April 13, the FDIC issued FIL-15-2023 to provide regulatory relief to financial institutions and help facilitate recovery in areas of California affected by severe winter storms, straight-line winds, flooding, landslides, and mudslides that began February 21 and continue to affect the region. The FDIC acknowledged the unusual circumstances faced by affected institutions and encouraged those institutions to work with impacted borrowers to, among other things: (i) extend repayment terms; (ii) restructure existing loans; or (iii) ease terms for new loans, provided the measures are done “in a manner consistent with sound banking practices.” Additionally, the FDIC noted that institutions “may receive favorable Community Reinvestment Act consideration for community development loans, investments, and services in support of disaster recovery.” The FDIC will also consider regulatory relief from certain filing and publishing requirements and instructs institutions to contact the San Francisco Regional Office for consideration. The same day, the FDIC issued FIL-16-2023 to provide similar regulatory relief to financial institutions and help facilitate recovery in areas of Tennessee affected by severe storms, straight-line winds, and tornadoes between March 31 and April 1.
FDIC issues 2023 Consumer Compliance Supervisory Highlights
On April 5, the FDIC released the March 2023 edition of the Consumer Compliance Supervisory Highlights, which is intended to “enhance transparency regarding the FDIC’s consumer compliance supervisory activities and to provide a high-level overview of consumer compliance issues identified in 2022 through the FDIC’s supervision of state non-member banks and thrifts.” In 2022, the FDIC conducted approximately 1,000 consumer compliance examinations and noted that “[o]verall, supervised institutions demonstrated effective management of their consumer compliance responsibilities.” The agency also initiated 21 formal enforcement actions and 10 informal enforcement actions addressing consumer compliance examination observations and issued civil money penalties totaling $1.3 million against institutions to address violations of the Flood Disaster Protection Act (FDPA), RESPA Section 8, FCRA, and Section 5 of the FTC Act, with an additional $13.6 million in voluntary restitutions to consumers. Additionally, the FDIC referred 12 fair lending matters to the DOJ in 2022. Covered topics include:
- An overview of the most frequently cited violations, with approximately 73 percent of total violations involving TILA, Reg Z, Section 5 of the FTC Act, the FDPA, EFTA, and the Truth in Savings Act, with violations of Section 5 of the FTC (which prohibits unfair or deceptive acts or practices) moving up as a top-five violation.
- An overview of issues found during examinations involving institutions that purchased “trigger leads” but did not provide consumers with a firm offer of credit. Among other things, examiners identified occurrences where representatives failed to comply with FCRA disclosure requirements during sales calls by not communicating, among other things, that an offer of credit was being made.
- Findings where institutions “unilaterally applied excess interest to the servicemember’s principal loan balance without giving the servicemember an option of how to receive the funds”—a violation of the SCRA’s anti-acceleration provision.
- Information on regulatory developments, including recent FDIC actions and efforts to (i) address appraisal bias; (ii) modernize the Community Reinvestment Act; (iii) remind creditors that they may establish special purpose credit programs under ECOA to meet the credit needs of certain classes of persons; (iv) implement a supervisory approach, consistent with the CFPB’s approach, for FDIC-supervised institutions with respect to reporting HMDA data; (v) provide revised information on flood insurance compliance responsibilities; (vi) address occurrences where persons misuse the FDIC’s name or logo, or make false or misleading representations about deposit insurance; (vii) assess crypto-asset-related activities; (viii) adopt revised guidelines for appeals of material supervisory determinations; and (ix) address compliance risks associated with multiple re-presentment of NSF fees.
- A summary of consumer compliance resources available to financial institutions.
- An overview of consumer complaint trends.
FDIC releases February enforcement actions
On March 31, the FDIC released a list of administrative enforcement actions taken against banks and individuals in February. The FDIC made public five orders and one notice, including “three orders of prohibition from further participation, one order to pay civil money penalty, one Section 19 order, and one Notice of Charges.”
The actions include a civil money penalties order against a Wisconsin-based bank related to alleged violations of the Flood Disaster Protection Act (FDPA). The FDIC determined that the bank had engaged in a pattern or practice of violating the FDPA by failing to (i) obtain flood insurance on a building securing a designated loan at the time of origination of two loans; (ii) obtain adequate flood insurance at the time of origination of seven loans; (iii) follow lender-placed flood insurance procedures for one loan; (iv) provide borrowers with a Notice of Special Flood Hazard and Availability of Federal Disaster Relief Assistance when making, increasing, extending, or renewing a loan on four occasions; and (v) provide borrowers with a Notice of Special Flood Hazard and Availability of Federal Disaster Relief Assistance within a reasonable time prior to the completion of the transaction on one loan.
Hsu says OCC focused on fairness in banking
On March 30, acting Comptroller of the Currency Michael J. Hsu commented that the safety and soundness of the federal banking system continues to be a top agency priority, as is improving fairness in banking. Speaking at a conference, Hsu discussed several measures taken by the OCC to elevate and advance fairness, particularly for the underserved and financially vulnerable. Explaining that OCC examiners are encouraging bank management to review existing overdraft protection programs and consider adopting pro-consumer reforms, Hsu referred to CFPB guidance issued last October to address unfair, deceptive, and abusive practices associated with “so-called ‘surprise overdraft’ fees.” (Covered by InfoBytes here.) He also commented that both the Federal Reserve Board and the FDIC have cited the risk of violating UDAP in connection with the certain overdraft practices. Hsu noted that not all overdraft practices are equal, stating that “authorize positive, settle negative” and “representment” fees both present heightened risks.
Recognizing the recent decline in banks’ reliance on overdraft fees, Hsu emphasized that most bankers he has spoken to “understand the importance of treating their customers fairly and have been open to learning about best practices.” He noted that “[t]hese bankers are committed to being there for their customers and providing them with short-term, small dollar liquidity when it is needed most. Many customers tell their banks, as well as groups that have studied overdraft practices, that this banking service helps them meet payments when they come due.” Hsu added that the OCC’s intended goal is to “improve the fairness of these programs by making them more pro-consumer, not to eliminate them,” and that “[m]ore fairness means more financially healthy communities, which means more trust in banking.” Hsu also discussed efforts taken by the OCC to combat discriminatory lending practices, including working to enhance supervisory methods for identifying appraisal discrimination.