CFPB Seeks Injunction Against Debt Relief Firm's "Abusive" Practices

CFPB UDAAP Enforcement

On May 30, the CFPB filed a complaint in federal district court against a Florida debt-relief company the CFPB alleges violated the FTC’s Telemarketing Sales Rule and the Dodd-Frank Act by promising certain debt relief services in exchange for upfront payment and then failing to provide the promised services. The complaint alleges publicly for the first time violations of the “abusive” standard established in the Dodd-Frank Act. The CFPB claims the company and its owner (i) misled consumers by falsely promising them it would begin to settle their debts within three to six months and then failed to provide the services within the promised time frame, if at all; (ii) enrolled consumers despite knowing that their income level made it highly unlikely that they could complete the debt-relief programs; and (iii) collected upfront “enrollment” fees from consumers even though the company knew that the consumers could not afford the monthly payments required by these debt-relief programs. Because these practices took “unreasonable advantage” of consumers, the CFPB charges they are abusive. The CFPB announced that it plans to file a proposed order that, if approved, would (i) require the company to pay a $15,000 penalty; (ii) permanently enjoin the company from advertising, marketing, promoting, offering for sale, or selling any debt-relief product or service; and (iii) establish a two-year compliance monitoring and reporting period for the company.