Fannie Mae and Freddie Mac release Covid-19 forbearance scripts for servicers to use with homeowners

Federal Issues Covid-19 Fannie Mae Freddie Mac Forbearance Mortgage Servicing Mortgages

On April 15, Fannie Mae and Freddie Mac released Covid-19 scripts that servicers may use with homeowners impacted by Covid-19 when discussing forbearance options. The scripts are intended to assist servicers with, among other things, determining the nature of the borrower’s hardship and appropriately describing forbearance options to borrowers.