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Financial Services Law Insights and Observations

FTC releases 2021 National Do Not Call Registry Data Book

Federal Issues FTC Consumer Protection Robocalls Do Not Call Registry

Federal Issues

On November 23, the FTC released the National Do Not Call Registry Data Book for Fiscal Year 2021. The Data Book provides the most recent fiscal year information available on telemarketing sales calls and robocall complaints, including the types of calls reported to the FTC and a state-by-state analysis. In FY 2021, the Commission received 3.4 million robocall complaints—an increase from the 2.8 million robocall complaints received in FY 2020 but consistent with the higher number of complaints received in prior years. Imposters posing as government representatives or legitimate business entities topped the complaint list, followed by warranties and protection plans and supposed debt-reduction offers. Other common complaints included calls related to medical and prescription issues as well as computers and technical support. The Data Book contains aggregate data about phone numbers on the Do Not Call Registry, telemarketers and sellers that access the registry, as well as DNC complaints by topic and type.