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Financial Services Law Insights and Observations

Hsu discusses significance of consumer trust in banking

Bank Regulatory Federal Issues OCC Consumer Finance Financial Inclusion CRA Underserved Overdraft AVMs

On June 8, acting Comptroller of Currency Michael J. Hsu discussed the significance of consumer trust in banking, and announced the OCC is considering designing and releasing an annual survey to measure the extent of consumer trust in banking. (See OCC’s request for comments on its proposed annual trust survey.) Hsu noted that public trust in banking is imperative to a good relationship with the communities served and to ensure consumers do not rely on risky means for storing funds. Distrust also presents risks for banks, Hsu said, explaining that “banks that have material fairness and compliance deficiencies may face stiff civil money penalties, restrictions on growth, and sustained reputational damage, limiting their capacities to make loans.” Hsu’s focus on trust in the banking system is also inspired by the threatening impact of unfairness and a lack of inclusivity. Therefore, in addition to the survey, the OCC is focusing on methods of consumer protection to underpin public trust in banks. Efforts include strengthening and modernizing the Community Reinvestment Act to create more lending opportunities to those in low- and moderate-income areas, reforming overdrafts by issuing guidance on overdraft protection programs, and addressing bias in the appraisal of homes by issuing a proposed rule to implement quality control standards for automated valuation models.