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Maine Bureau of Financial Institutions issues guidance on temporary office closures
On March 16, the Maine Department of Professional and Financial Regulation, Bureau of Financial Institutions, issued guidance encouraging financial institutions to reduce disruptions to their customers, provide alternative service options when practical, and reopen affected facilities when safe to do so. The guidance notes that Maine law permits a financial institution to temporarily close its branch and office locations for cause if a conspicuous notice of the closing is posted at all points of public access to the closed offices. Notice of a financial institution’s facilities and the availability of any alternative service options should be provided to the bureau as soon as practical.
Montana Division of Banking and Financial Institutions encourages financial institutions to work with customers during pandemic
On March 16, Montana’s Division of Banking and Financial Institutions (Division) announced regulatory guidance encouraging financial institutions to work with customers and communities affected by the Covid-19 pandemic. Specifically, financial institutions are encouraged to engage in various efforts, including: (i) waiving fees such as ATM, overdraft, and late fees; (ii) increasing ATM daily cash withdrawal limits; (iii) easing restrictions on cashing checks; (iv) increasing credit card limits for creditworthy borrowers; and (v) offering payment accommodations, including forbearance. The Division also addressed financial condition review, supervisory responses, and regulatory relief, as well as reporting requirements, and making alternative service options available to customers.
Vermont Department of Financial Regulation issues guidance to Vermont chartered banks and credit unions
On March 16, the Vermont Department of Financial Regulation issued guidance to Vermont chartered banks and credit unions regarding working with affected customers. Financial institutions are encouraged to, among other things, waive certain fees (e.g., ATM, overdraft, late payment fees), ease restrictions on cashing out-of-state and non-member checks, increase credit card limits for credit worthy borrowers, and offer payment accommodations. Prudent efforts to modify the terms on existing loans for affected customers will not be subject to examiner criticism and, generally, the department supports and will not criticize efforts to accommodate customers in a safe and sound manner. The guidance also addresses: (i) financial condition review, supervisory response, and regulatory relief; (ii) regulatory reporting requirements; and (iii) alternative service options.
Alabama releases Covid-19 guidance for credit unions
On March 13, the Alabama Credit Union Administration issued guidance for credit unions on pandemic planning. The guidance encourages credit unions to review their business continuity plans and to notify the agency of issues arising from Covid-19, including staffing issues, difficulties obtaining cash, and temporary branch or office closures. The agency also agrees to consider requests from credit unions to postpone their annual meetings and to conduct regulatory, supervision and examination work offsite as much as possible.
Mississippi Department of Banking and Consumer Finance encourages institutions to work with customers during pandemic
On March 13, Mississippi’s Department of Banking and Consumer Finance announced regulatory guidance encouraging financial institutions to work with customers and communities affected by the Covid-19 pandemic. Specifically, financial institutions are encouraged to engage in various efforts, including: (i) waiving fees such as ATM, overdraft, and late fees; (ii) increasing ATM daily cash withdrawal limits; (iii) easing restrictions on cashing checks; (iv) increasing credit card limits for creditworthy borrowers; and (v) offering payment accommodations including forbearance. The Department also addressed financial condition review, supervisory responses, and regulatory relief, as well as reporting requirements, and making alternative service options available to customers.
Mortgage sellers, servicers reminded of relief options for borrowers impacted by Covid-19
On March 10, Federal Housing Finance Agency Director Mark Calabria released a statement reminding mortgage servicers that borrowers impacted by Covid-19 and experiencing payment hardship would be eligible for hardship forbearance options set forth in the relevant Fannie Mae and Freddie Mac servicing guidelines. Calabria directed sellers and servicers to guidance issued the same day by Freddie Mac, which also reminds sellers and servicers that business continuity plans must be in place in order to conduct business operations in the event of an interruption. Fannie Mae has provided similar guidance to its seller/servicers.
Separately, on March 9, the Federal Housing Administration (FHA) issued a notice to all FHA-approved mortgagees and servicers reminding entities of loss mitigation program options that should be offered to distressed borrowers, including those impacted by Covid-19, to prevent foreclosures. These options, FHA noted, are available in the Single Family Housing Policy Handbook, 4000.1 Section III.A.2.
South Dakota regulator encourages pandemic planning
On March 12, the South Dakota Division of Banking issued a memorandum encouraging state-chartered banks to review recent pandemic planning guidance issued by the Federal Financial Institutions Examination Council and then revise or establish appropriate pandemic plans. The Division advised that the plans should be integrated into business continuity plans and consider ways to maintain essential financial services for customers while limiting impact to employees. Finally, the Division indicated that it will monitor the impact of Covid-19 and alter onsite examination activities as needed.
CFPB sues regional bank for sales practices
On March 9, the CFPB filed a complaint in the U.S. District Court for the Northern District of Illinois against a regional bank for alleged violations of TILA, the Truth in Savings Act and the Consumer Financial Protection Act relating to the bank’s sales practices. According to the complaint, the bank had instituted a “cross-sell” sales strategy along with sales goals to increase sales to customers. The complaint alleges that, although the bank knew that sales employees “engag[ed] in misconduct in order to meet goals or earn additional compensation,” the bank purportedly “took insufficient steps to properly implement and monitor its program, detect and stop misconduct, and identify and remediate harmed consumers.” The complaint alleges two claims for “abusiveness” in violation of the CFPA, which are the first such allegations since the Bureau issued a policy statement in January regarding its “abusiveness” standard, covered in InfoBytes here. Among other things, the Bureau seeks injunctive relief, monetary relief, disgorgement, and a civil money penalty. After the complaint was filed, the regional bank issued a press release rejecting the charges in the CFPB’s complaint.
House Financial Services Committee sends letter to trade associations regarding responses to Covid-19
On March 11, the House Financial Services Committee issued a letter to several institutions and trade associations stating its concern for citizens impacted by the pandemic in which it urged them to provide assistance. In doing so, it said that “[i]t would be unfair if innocent borrowers were harmed through negative information on their consumer reports. Once negative information is reported to consumer reporting agencies, these consumers are likely to see a reduction in their credit scores, which may limit their ability to access credit in the future.” The letter asked the entities to provide a written response no later than March 20 to describe what their member companies are doing to respond to Covid-19, including specifics on what accommodations the institutions are offering to affected consumers, including their own employees.
CFPB announces advisory opinion program, updates business conduct bulletin, proposes whistleblower award legislation
On March 6, the CFPB announced three new measures it is undertaking to prevent customer harm, including (i) implementing an advisory opinion program; (ii) updating its bulletin regarding responsible business conduct; and (iii) advancing whistleblower award legislation through engagement with Congress. Details of each measure are as follows:
- Advisory Opinion Program. As previously covered by InfoBytes, the Bureau issued three new innovation policies last September to reduce regulatory uncertainty and improve compliance. Similarly, the Bureau’s March 6 announcement states that the advisory opinion program should “provide clear guidance to assist companies in better understanding their legal and regulatory obligations.” The program directs that requests for advisory opinions should be submitted through the CFPB website. The opinions will then be published in the Federal Register and on its website.
- Responsible Business Conduct Bulletin. The amended bulletin, originally released in 2013, “clarif[ies] [the Bureau’s] approach to responsible business conduct” and emphasizes “the importance of such conduct.” The updated bulletin presents four categories of “responsible conduct” that entities are encouraged to adopt to improve the culture of compliance and that the CFPB will use to evaluate whether credit is warranted in an enforcement investigation or supervisory matter, including (i) self-assessment; (ii) self-reporting; (iii) remediation; and (iv) cooperation.
- Whistleblower Award Legislation. The proposed legislative language would amend Title X of the Dodd-Frank Act and authorize the Bureau to create a whistleblower award program. For individuals that volunteer information leading to a “successful enforcement action,” the program would enable the Bureau to provide a monetary award of between 10 to 30 percent of the collected penalty amount, up to $10 million.