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  • CSBS offers guidance for licensees to prepare for NMLS renewal

    Federal Issues

    On October 24, CSBS released tips for licensees to prepare for NMLS renewal. As previously covered by InfoBytes, NMLS announced it will be rolling out a new version of its mortgage call report which will include new requirements for many licensees. Kelly O'Sullivan, the chair of the NMLS Policy Committee and deputy commissioner of the Montana Division of Banking and Financial Institutions, advises licensees to proactively update their information in NMLS and make use of available training and resources to address their queries before the renewal period begins. This is particularly crucial for those individuals who typically only engage with NMLS during the license renewal phase.

    CSBS recommended five essential tips for licensees:

    • Licensees should log into NMLS and thoroughly review and update their profile record to ensure accuracy;
    • Licensees should reset their NMLS password in advance to have a current password ready for accessing NMLS when needed;
    • Licensees should provide and maintain a current email address to receive essential updates from NMLS during the renewal process;
    • Licensees should review state-specific renewal requirements, as state agencies typically begin publishing details, including deadlines and fees, in September;
    • Licensees are encouraged to take advantage of the free, on-demand renewal training resources provided by CSBS to become familiar with the renewal process.

    Federal Issues Licensing NMLS Mortgages Consumer Finance CSBS Supervision

  • CSBS announces release of NMLS MCR Version 6 in Q1 2024

    On October 13, 2023, the Conference of State Bank Supervisors (CSBS) announced the Nationwide Multistate Licensing System & Registry (NMLS) will be rolling out a new version of its Mortgage Call Report (MCR). In an effort to standardize mortgage company data at the state level, and minimize the amount of reporting outside the system, NMLS will be launching an updated version of the MCR, Version 6 (FV6) on March 16, 2024.

    Licensees will see three main improvements in Version 6:

    • FV6 eliminates standard and expanded forms and consolidates them into one form. All servicers will complete the servicer schedule and all lenders will complete the lender schedule. Lenders and servicers will file financials quarterly, and brokers will file financials annually.
    • Commercial and consumer lending licensees will complete a separate state-specific form, removing the obligation to report mortgage information.
    • The revision of line-item definitions will improve the overall quality of the data and help implement more completeness and accuracy checks.

    FV6 will go into effect for all data collected on transactions dated on and after January 1, 2024. Additionally, NMLS will provide companies with the XML specifications no later than October 23. CSBS estimates that approximately 24,000 brokers, lenders, and servicers will experience reduced requirements, and approximately 3,100 lenders will have additional filing requirements.

    The Mortgage Bankers Association sent a letter to CSBS in July, raising concerns with the new version, including (i) the lack of technical specifications needed for full consideration of the proposal and its implementation; and (ii) the significant expansion and burden of reporting requirements on smaller filers resulting from the replacement of standard and expanded forms in favor of the new and more detailed FV6. CSBS noted mortgage industry concerns surrounding the timing of the rollout of FV6 ahead of Q1 2024, and shared that details for leniency to the filing deadline will be provided in future communications. NMLS will provide regular updates on the Mortgage Call Report page, targeted learning opportunities and Q&A sessions.

    Visit here for additional guidance on FV6 from APPROVED.

    Licensing NMLS CSBS Mortgages Consumer Finance

  • Illinois amends mortgage licensing provisions

    On June 30, HB 2325 (the “Act”) was signed by the Illinois governor to amend The Residential Mortgage License Act of 1987. According to the amendments, residential mortgage licensees in Illinois must register every physical office where they conduct business with the Secretary of Financial and Professional Regulation. However, they are allowed to permit mortgage loan originators to work from a remote location if certain conditions are fulfilled. Conditions include but are not limited to: (i) the licensee must have written policies and procedures for supervising remote mortgage loan originators; (ii) access to company platforms and customer information must comply with the licensee's information security plan; (iii) mortgage originators' residences cannot be used for in-person customer interactions unless the residence is a licensed location; (iv) physical records cannot be stored at remote locations; and (v) electronics used at remote locations must be able to securely access the company’s systems. Moreover, "remote location" is not considered a full-service office as defined by the regulations. If the loan originator works remotely, their primary office is the office registered on the Nationwide Multistate Licensing System and Registry record, unless they choose another licensed branch.

    The Act is effective January 1, 2024.

    Licensing State Issues State Legislation Mortgages Loan Origination Illinois NMLS

  • Nevada requires licenses for EWA providers

    The Nevada governor recently signed SB 290 (the “Act”) outlining several requirements for providers of earned wage access (EWA) products. EWA products allow individuals to access their earned income before receiving their regular paycheck. To operate such services in Nevada, providers must obtain a license from the Nevada Commissioner of Financial Institutions. The licensing requirements apply to both “employer-integrated” services, where the provider receives verified data directly from the employer or the employer’s payroll service to deliver unpaid wages, and “direct-to-consumer” services where the provider delivers unpaid wages after verifying the earned income based on data not obtained from the employer or their payroll service. Notably, the Act specifies that EWA products are not loans or money transmissions under Nevada law and are not subject to existing laws governing these products. The Act outlines application and fee requirements (licenses will be issued via the Nationwide Multistate Licensing System and Registry) and requires licensed EWA providers to submit annual reports to the commissioner by April 15 of each year.

    Providers of EWA products are also subject to certain prohibitions, which include: (i) sharing any fees, voluntary tips, gratuities, or other donations with an employer; (ii) the use of credit reports or credit scores to determine eligibility for an EWA service; (iii) the imposition of late fees or penalties for nonpayment by users; (iv) the reporting of a user’s nonpayment to a consumer reporting agency or a debt collector; (v) coercion of users to make payments through civil action; and (vi) restrictions on using a third-party collector or debt buyer to pursue collections from a user.

    Additionally, EWA providers must, among other things, (i) implement policies and procedures to respond to questions and complaints raised by users (responses must be provided within 10-business days of receipt); (ii) disclose to the user his or her rights, as well as all related fees, prior to entering an agreement; (iii) allow users to cancel their EWA agreements at any time without being charged a fee; (iv) conspicuously disclose that any tips, gratuities, or donations paid by the user do not directly benefit any specific employee of the EWA provider or any other person (providers must also allow users to select $0 as an amount for such a tip); (v) comply with the EFTA when seeking payment of outstanding proceeds, fees, or other payments from a user’s depository account; and (vi) reimburse users for any overdraft or non-sufficient funds fees incurred as a result of the provider attempting to collect payment on a date earlier than disclosed to the user or in an amount different from what was disclosed.

    On or before September 30, the commissioner is required to prescribe application requirements. EWA providers who were engaged in the offering of EWA services as of January 1, 2023, may continue to provide services until December 31, 2024, if the provider submits an application for licensure by January 1, 2024, and otherwise complies with the Act’s provisions. The Act becomes effective immediately for the purpose of adopting any regulations and performing any preparatory administrative tasks that are necessary to carry out the provisions of the Act and on July 1, 2024, for all other purposes.

    Licensing State Issues State Legislation Nevada Earned Wage Access Consumer Finance NMLS

  • Nevada to regulate student loan servicers and lenders

    On June 14, the Nevada governor signed AB 332 (the “Act”) which provides for the licensing and regulation of student loan servicers. The Act also implements provisions for the regulation of private education loans and lenders. Among other things, the Act requires, subject to certain exemptions, persons servicing student loans to obtain a license from the Commissioner of Financial Institutions. Specifically, the Act states that a person seeking to act as a student loan servicer is exempt from the application requirements only if the commissioner determines that the person’s servicing performed in the state is conducted pursuant to a contract awarded by the U.S. Secretary of Education.

    The Act also outlines numerous requirements relating to licensing applications, including that the commissioner may participate in the Nationwide Multistate Licensing System and Registry (NMLS), and may instruct NMLS to act on his or her behalf to, among other things, collect and maintain records of applicants and licensees, collect and process fees, process applications, and perform background checks. The commissioner is also permitted to enter into agreements or sharing arrangements with other governmental agencies, the Conference of State Bank Supervisors, the State Regulatory Registry, or other such associations. Additional licensing provisions set forth requirements relating to licensing renewals, reinstatements, surrenders, and denials; liquidity standards; and bond requirements. The commissioner is also granted general supervisory, investigative, and enforcement authority relating to student loan servicers and student education loans and may impose civil penalties for violations of the Act’s provisions. The commissioner must conduct investigations and examinations at least once a year (with licensees being required to pay for such investigations and examinations). The Act further provides that the student loan ombudsman shall enter into an information sharing agreement with the office of the attorney general to facilitate the sharing of borrower complaints.

    With respect to private education lenders, the Act establishes certain protections for cosigners of private education loans and prohibits private education lenders from accelerating the repayment of a private education loan, in whole or in part, except in cases of payment default. A lender may be able to accelerate payments on loans made prior to January 1, 2024, provided the promissory note or loan agreement explicitly authorizes an acceleration based on established criteria. The Act also sets forth responsibilities for lenders in the case of the total and permanent disability of a private education loan borrower or cosigner, including cosigner release requirements. Additional provisions outline prohibited conduct and create requirements and prohibitions governing lenders’ business practices. Furthermore, private education lenders are not exempt from any applicable licensing requirements imposed by any other specific statute.

    The Act becomes effective immediately for the purpose of adopting any regulations and performing any preparatory administrative tasks that are necessary to carry out the provisions of the Act and on January 1, 2024 for all other purposes.

    Licensing State Issues State Legislation Nevada Student Loan Servicer Student Lending Consumer Finance NMLS

  • Nevada expands collection agency licensing requirements

    On June 16, the Nevada governor signed SB 276 (the “Act”) to revise certain provisions relating to debt collection agencies and make amendments to the state’s collection agency licensing law. While existing law requires collection agencies to be licensed, the amendments expand the type of activities that trigger collection agency licensure. Notably, the Act now requires any “debt buyer” to hold a license, which is defined as “a person who is regularly engaged in the business of purchasing claims that have been charged off for the purpose of collecting such claims, including, without limitation, by personally collecting claims, hiring a third party to collect claims or hiring an attorney to engage in litigation for the purpose of collecting claims.” Mortgage servicers, however, are now exempt unless the “mortgage servicer is attempting to collect a claim that was assigned when the relevant loan was in default.” The amendments also repeal provisions governing foreign collection agencies and now require that such agencies be licensed in the same fashion as domestic collection agencies.

    In addition to licensed mortgage servicers the amendments also exclude others from the definition of the term “collection agency,” including an expanded list of certain financial institutions (as well as their employees), persons collecting claims that they originated on their own behalf or originated and sold, and other persons not deemed to be debt collectors under federal law. The term “collection agent” has also been refined to exempt persons who do not act on behalf of a collection agency from requirements governing collection agents.

    The Act revises requirements relating to “compliance managers” (formerly referred to as “collection managers”) – including an avenue to request a waiver from the Nevada compliance manager examination requirement if certain experiential requirements are met – and makes changes to certain record retention and application requirements, including amendments to the frequency with which the commissioner reviews a licensee’s required bond amount (annually instead of semiannually). A provision requiring applicants to pursue branch licenses for second or remote locations is also repealed. Instead, collection agencies must simply notify the commissioner of the location of the branch office. Further, collection agencies are now required to display license numbers and certificate identification numbers of compliance managers on any website maintained by the collection agency.

    Additionally, the Act now authorizes collection agents to work remotely provided the agents meet certain criteria, including: (i) signing a written agreement prepared by the collection agency that requires the agent to maintain agency-appropriate security measures to ensure the confidentiality of customer information; (ii) refraining from disclosing details about the remote location to a debtor; (iii) refraining from conducting collection activity-related work with a debtor or customer in person at the remote location; (iv) allowing work conducted from the remote location to be monitored; and (v) completing various compliance and privacy training programs. Remote collection agents must adhere to certain practices requirements and restrictions set forth by both the Act and the FDCPA. Collection agencies must also maintain records of remote collection agents, provide oversight and monitoring of collection agents that work remotely, develop and implement a written security policy governing remote collection agents, and establish procedures to ensure collection agents working remotely are not acting in an illegal, unethical, or unsafe manner.

    Finally, the Act imposes new prohibitions against collection agencies and their agents and employees. Among other things, a collection agency (and its compliance manager, agents, or employees) is banned from suing to collect a debt when it knows or should have known that the applicable statute of limitations has expired. The amendments further clarify that the applicable limitation period is not revived upon “payment made on a debt or certain other activity relating to the debt after the time period for filing an action based on a debt has expired.” Certain notice must also be given to a medical debtor notifying that such a payment does not revive the applicable statute of limitations. A collection agency may also not sell “an interest in a resolved claim or any personal or financial information related to the resolved claim.”

    The Act becomes effective immediately for the purpose of adopting any regulations and performing any preparatory administrative tasks that are necessary to carry out the provisions of the Act and on October 1, 2023 for all other purposes. “Debt buyers” have until January 1, 2024 to submit a collection agency license application pursuant to the new provisions.

    Licensing State Issues State Legislation Nevada Student Loan Servicer Student Lending Consumer Finance NMLS

  • Maryland eliminates separate licensing requirement for branches

    On May 8, the Maryland governor signed HB 686 to eliminate a requirement that collection agencies and certain non-depository financial institutions must maintain separate licenses for branch locations. The Act now allows such entities to conduct business at multiple licensed locations under a single license. The Act also amends and clarifies other provisions relating to application requirements, licensee information listed in the Nationwide Multi-State Licensing System and Registry, requirements when using trade names, examinations, Commissioner of Financial Regulation assessments, and surety bond requirements. The Act is effective July 1.

    Licensing State Issues State Legislation Maryland NMLS Debt Collection

  • Indiana enacts Money Transmission Modernization Act

    On May 4, the Indiana governor signed SB 458, which repeals current Indiana code governing the licensing and regulation of money transmitters by the Department of Financial Institutions. The bill adds a new chapter codifying the Money Transmission Modernization Act, and outlines provisions to be administered by the Department’s Division of Consumer Credit. Among other things, the Act is designed to eliminate unnecessary regulatory burden and ensure states are able to coordinate in all areas of regulation, licensing, and supervision. The Act will also enforce compliance with applicable state and federal laws, standardize activities subject to or exempt from licensing, and modernize safety and soundness requirements to protect customer funds, while also supporting innovation and competitive business practices. The Act defines terms, outlines exemptions, and establishes authorities for the director who many enter into agreements with other government officials or regulatory agencies/associations to improve efficiencies and reduce regulatory burden. The Department is also granted authority to interpret and enforce the chapter, promulgate rules and regulations, and recover administrative and enforcement costs.

    With respect to licensing provisions, the director is authorized to report complaints received concerning licensees, as well as significant or recurring violations, to the Nationwide Multi-State Licensing System and Registry (NMLS), and may use NMLS for all aspects of licensing, including applications, surety bonds, reporting, background checks, credit checks, fee processing, and examinations. Moreover, the director may also “participate in multistate supervisory processes established between states and coordinated through the Conference of State Bank Supervisors, the Money Transmitter Regulators Association, and the affiliates and successors of either organization, for all licensees that hold licenses in Indiana and other states,” including entering into agreements to coordinate and share information.

    The Act outlines licensing application procedures, as well as licensees’ rights, reporting and recordkeeping requirements, examination processes for outside vendors that provide services normally undertaken by the licensee, criminal penalties, surety bonds, permissible investments, authorized delegate provisions, and explains how the Act applies to licensees issued a license under the current statute, among other things. Additionally, licensees are required to pay all costs reasonably incurred in connection with an examination of the licensee or the licensee’s authorized delegate. The Act’s provisions take effect January 1, 2024.

    Licensing State Issues State Legislation Indiana Money Service / Money Transmitters NMLS

  • Tennessee enacts Money Transmission Modernization Act

    On April 4, the Tennessee governor signed HB 316 / SB 268 to enact the Money Transmission Modernization Act, the money transmitter model law created by industry and state experts. Provisions under the Act amend Tennessee Code Annotated, Title 45, and are intended to (i) reduce regulatory burden by promoting coordination among the states in areas of regulation, licensing, and supervision; (ii) protect the public from financial crime; (iii) standardize activities that are subject to, or otherwise exempt from, licensure; and (iv) modernize safety and soundness requirements to protect customer funds while supporting innovative and competitive business practices. Under the Act, persons may not engage in the business of money transmission, or advertise, solicit, or hold themselves out as providing money transmission without being licensed. In addition to exempting federal and state agencies and financial institutions organized under the laws of any state or the United States, the Act now exempts “authorized delegates”—persons designated by a licensee to engage in money transmission on behalf of the licensee, and persons that fall within an outlined exemption, including persons appointed as an agent of the payee.

    The Act also provides the commissioner of financial institutions with the authority to exercise various powers, including the use of the Nationwide Multistate Licensing System and Registry, and the ability to participate in multistate supervisory processes coordinated through the Conference of State Bank Supervisors, Money Transmitter Regulator Association, and others for all licensees that hold licenses in Tennessee and other states. While retaining the ability to conduct examinations of licensees, the commissioner may now examine or investigate an authorized delegate. The Act also updates licensee liability requirements related to net worth assets and surety bonds and make various other changes related to audit reports and disclosure permissions. The Act further provides that “[a] person shall not engage in the business of money transmission on behalf of a person not licensed under this chapter or not exempt pursuant to § 45-7-104,” and stipulates that “[a] person that engages in such activity provides money transmission to the same extent as if the person were a licensee, and is jointly and severally liable with the unlicensed or nonexempt person.” The Act takes effect January 1, 2024.

    Licensing State Issues Tennessee Money Service / Money Transmitters NMLS CSBS

  • Virginia amends remote work requirements for mortgage companies

    On March 26, the Virginia governor signed HB 2389, which permits mortgage lenders and mortgage brokers to allow employees and exclusive agents to work remotely provided certain conditions are met. Requirements to conduct business out of a remote location include: (i) the establishment of written policies and procedures for remote work supervision; (ii) ensuring access to platforms and customer information adheres to the licensee’s comprehensive written information security plan; (iii) the employment of appropriate risk-based monitoring and oversight processes, as well as the agreement from employees or exclusive agents who will work remotely to comply with these established practices; (iv) banning in-person customer interaction at an employee’s or exclusive agent’s residence unless the residence is an approved office; (v) the proper maintenance of physical records; (vi) compliance with federal and state security requirements when engaging in customer interactions and conversations; (vii) access to the licensee’s secure systems via a virtual private network or comparable system with password protection; (viii) the installation and maintenance of security updates, patches, or other alterations; (ix) “the ability to remotely lock or erase company-related contents of any device or otherwise remotely limit access to a licensee’s secure systems"; and (x) the designation of the principal place of business as the mortgage loan originator’s registered location for the purposes of the Nationwide Mortgage Licensing System and Registry record, “unless such mortgage loan originator elects an office as a registered location.” The amendments also add definitions for “office” and “remote location.” The Act is effective July 1.

    Licensing State Issues State Legislation Virginia Mortgages Mortgage Origination NMLS

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