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OCC releases recent enforcement actions
On July 20, the OCC released a list of recent enforcement actions taken against national banks, federal savings associations, and individuals currently and formerly affiliated with such entities. Among the enforcement actions is a formal agreement with a California-based bank to update its BSA/AML compliance program. According to the agreement, the OCC identified deficiencies and violations relating to the bank’s compliance with BSA/AML laws and regulations. Among other things, the bank agreed to establish a compliance committee and revise its adherence to appropriate policies and procedures for collecting customer due diligence “when opening new accounts, when renewing or modifying existing accounts for customers, and when the [b]ank obtains event-driven information indicating that it needs to obtain updated customer due diligence information.” The bank also agreed to institute an “enhanced written risk-based program of internal controls and processes” to ensure an appropriate review of BSA/AML suspicious activity.
11th Circuit changes course, says one text message sufficient for TCPA standing
On July 24, the full U.S. Court of Appeals for the Eleventh Circuit unanimously held that a plaintiff who receives a single, unwanted text message has standing to sue the sender of the message under the TCPA. The decision departs from precedent set by the same court in 2019, in which it determined in a different case that receiving one unsolicited text message is not enough of a concrete injury to establish standing under the statute. (Covered by InfoBytes here.) Plaintiff filed a putative class action against a web-hosting company alleging the defendant violated the TCPA by using a prohibited autodialer to send promotional calls and text messages selling services and products. The settlement agreement reached between the parties also resolved claims brought against the defendant by parties in two other actions.
During settlement discussions, the district court cited the aforementioned 2019 11th Circuit decision and asked the parties to brief how their case, which includes individuals who received only one text message, was distinguishable from the 2019 action. The district court ultimately ruled that class members who only received one text message “lacked a viable claim” in the 11th Circuit under the 2019 precedent, but noted that because the case involves a nationwide settlement, “those class members ‘do have a viable claim in their respective Circuit.’” An objector to the settlement appealed the ruling on various grounds to the 11th Circuit, which dismissed the appeal for lack of jurisdiction and held that the class definition did not meet Article III standing requirements, as it included individuals who received a single text message. Plaintiff moved for rehearing en banc, asking the 11th Circuit to reevaluate the 2019 precedent and to clarify the elements necessary to pursue a TCPA claim.
Reviewing de novo the threshold jurisdiction question of whether plaintiffs have standing to sue, the 11th Circuit said that “the harm that underlies a lawsuit for the common-law claim of intrusion upon seclusion” shares a “close relationship” with a “traditional harm.” The appellate court explained that because “[b]oth harms reflect an intrusion into the peace and quiet in a realm that is private and personal[,] [a] plaintiff who receives an unwanted, illegal text message suffers a concrete injury. Because [plaintiff] has endured a concrete injury, we remand this matter to the panel to consider the rest of the appeal.” Recognizing that a single unsolicited text message may not be considered “highly offensive to the ordinary reasonable man” it “is nonetheless offensive to some degree to a reasonable person.” The 11th Circuit also referred to seven other circuit courts that “have declined to consider the degree of offensiveness required to state a claim for intrusion upon seclusion at common law,” and have instead chosen to conclude that “receiving either one or two unwanted texts or phone calls resembles the kind of harm associated with intrusion upon seclusion.” Moreover, the 11th Circuit noted that Congress is given authority under the Constitution “to decide what degree of harm is enough so long as that harm is similar in kind to a traditional harm,” which is “exactly what Congress did in the TCPA when it provided a cause of action to redress the harm that unwanted telemarketing texts and phone calls cause.”
District Court says bank discrimination suit can proceed
On July 21, the U.S. District Court for the Western District of Michigan denied a bank’s motion to dismiss plaintiff’s allegations that she was discriminated against on the basis of race when her account was frozen due to a purported suspicious deposit. Plaintiff, an African-American woman, sued the bank claiming violations of both federal and state anti-discrimination laws after she was allegedly questioned by bank employees about the authenticity of a check she tried to deposit in the amount of $27,616, which was money she received from a legal settlement. Plaintiff claimed that the bank maintained the check was fraudulent and soon afterward froze her account and deactivated her debit card. Plaintiff further stated that her debit card remained frozen even after her attorney explained the legal settlement to the bank and her check was cleared. Claiming the bank’s treatment was racially discriminatory, plaintiff maintained that because bank “employees assumed that her ‘having money must be evidence of fraud or wrongdoing,’” she suffered financial hardships and “significant emotional and physical distress.” The bank argued that plaintiff failed to state a claim because she has not shown a connection between the bank’s actions and her race and claimed the bank employees were acting to prevent fraud.
The court disagreed, ruling that due to the bank’s alleged actions and the fact that plaintiff’s account was frozen in violation of its own policies, discriminatory intent is plausible. The court noted that “most significantly,” plaintiff’s account remained frozen for eight days after the check cleared and the possibility of fraud was discounted. The court reasoned that defendant failed to explain why its fraud-prevention policies would justify keeping an account frozen after a check has been cleared. “[A] defendant’s hostile treatment of a plaintiff can allow for an inference of discriminatory intent even if the defendant’s actions lack a direct connection to race,” the court wrote, noting that fraud prevention does not fully explain all of the bank’s actions, which “went beyond” simply conveying suspicion about a potentially fraudulent check or freezing plaintiff’s account.
EU-U.S. release statement on Joint Financial Regulatory Forum
On July 20, participants in the U.S.-EU Joint Financial Regulatory Forum, including officials from the Treasury Department, Federal Reserve Board, CFTC, FDIC, SEC, and OCC, issued a joint statement regarding the ongoing dialogue that took place from June 27-28, noting that the matters discussed during the forum focused on six themes: “(1) market developments and financial stability risks; (2) regulatory developments in banking and insurance; (3) anti-money laundering and countering the financing of terrorism (AML/CFT); (4) sustainable finance and climate-related financial risks; (5) regulatory and supervisory cooperation in capital markets; and (6) operational resilience and digital finance.”
Participants acknowledged that the financial sector in both the EU and the U.S. is exposed to risk due to ongoing inflationary pressures, uncertainties in the global economic outlook, and geopolitical tensions as a result of Russia’s war on Ukraine. During discussions, participants emphasized the significance of strong bank prudential standards, effective resolution frameworks, and robust supervision practices. They also stressed the importance of international cooperation and continued dialogue to monitor vulnerabilities and strengthen the resilience of the financial system. Participants took note of recent developments relating to, among other things, recent bank failures, digital finance, the crypto-asset market, and the potential adoption of central bank digital currencies.
FDIC highlights inaccurate reporting of uninsured deposits by IDIs
On July 24, the FDIC released a letter reporting that some insured depository institutions (IDIs) are not accurately reporting their estimated uninsured deposits as per the instructions on the Call Report. According to the letter, some IDIs are wrongly decreasing the reported amount based on the collateralization of uninsured deposits, even though the presence of collateral does not affect the portion covered by federal deposit insurance. The FDIC also noted that by excluding intercompany deposit balances of their subsidiaries, some IDIs are incorrectly reducing the reported amount of deposits on Schedule RC-O. The FDIC stated that “in reporting uninsured deposits, if an IDI has deposit accounts with balances in excess of the federal deposit insurance limit that it has collateralized by pledging assets…the IDI should make a reasonable estimate of the portion of these deposits that is uninsured using the data available from its information systems.” IDIs should refer to the general instructions for Call Reports on how to accurately submit data. The FDIC recommended that IDIs that have incorrectly reported uninsured deposits make appropriate changes to the data and submit a revised data file to the Central Data Repository.
Fed officially launches FedNow instant payment service
On July 20, the Federal Reserve Board launched its FedNow service for instant payments. Banks and credit unions of any size can sign up and use the tool to instantly transfer money for their customers at any time of day on any day of the year, the Fed said. As previously covered by InfoBytes, the Fed began formally certifying participants to use the service in April. Early adopters completed a customer testing and certification program in preparation for sending live transactions through the system. In addition to these early adopting banks and credit unions (and the Treasury Department’s Bureau of Fiscal Service), 16 service providers are also ready to support payment processing for participants. Once fully available, “instant payments will provide substantial benefits for consumers and businesses, such as when rapid access to funds is useful, or when just-in-time payments help manage cash flows in bank accounts,” the Fed explained. The Fed expects that customers of FedNow participants will eventually be able to use a financial institution’s mobile app, website, and other interfaces to send instant payments quickly and securely. As an interbank payment system, FedNow will operate alongside other Fed payment services, including Fedwire and FedACH.
FTC, HHS say tracking technology may impermissibly disclose personal health data
On July 20, the FTC and U.S. Department of Health and Human Services for Civil Rights issued a joint letter cautioning hospitals and telehealth providers of the risks related to the use of online tracking technologies within their systems that may impermissibly disclose consumers’ personal data to third parties. Samuel Levine, Director of the FTC’s Bureau of Consumer Protection, said “when consumers visit a hospital’s website or seek telehealth services, they should not have to worry that their most private and sensitive health information may be disclosed to advertisers and other unnamed, hidden third parties.” According to the letter, recent research has highlighted concerns about the use of technology to track users’ online activities and sensitive data including, health conditions, diagnoses, medications, medical treatments, frequency of visits to health care professionals, and where an individual seeks medical treatment. The FTC warned that the impermissible disclosures of personal data can result in identity theft, financial loss, discrimination, and more. The letter included a reminder that under the FTC Act and the FTC Health Breach Notification Rule, even if they are not covered by HIPAA, hospitals and telehealth providers remain obligated to protect against impermissible disclosures of personal health information.
Biden administration, HUD tackle rental-housing fees
On July 19, the White House released a Fact Sheet announcing that the Biden-Harris administration is cracking down on junk fees in rental housing to lower costs for renters. The administration explained how rental housing fees can be burdensome for renters, with application fees often exceeding the actual cost of background checks, accumulating to hundreds of dollars as prospective renters apply for multiple units. Additionally, mandatory fees, such as convenience fees for online rent payment, mail sorting, trash collection, and obscure charges like "January fees," further strain renters' finances and hinder comparison shopping, as the true cost of renting may be higher than expected or affordable, the announcement states. The Fact Sheet outlines the president’s steps for taking action: (i) major rental housing platforms will disclose total upfront costs in addition to the advertised rent; (ii) legislative efforts to regulate rental housing fees and safeguard consumer interests are underway in several states; and (iii) HUD presented new research outlining a blueprint for a nationwide initiative to tackle rental housing fees. HUD’s new research presents an extensive review of rental fees, emphasizing strategies adopted by state, local, and private sectors to promote transparency and equity in the rental market. These strategies encompass measures like capping or abolishing rental application fees, enabling renters to submit their own screening reports, utilizing a single application fee for multiple applications, and ensuring clear disclosure of total move-in and monthly rent costs. HUD's research serves as a guide for local authorities and landlords alike to enhance conditions for renters.
Fed’s Barr raises concerns about AI redlining
On July 18, Federal Reserve Vice Chair for Supervision Michael Barr delivered a speech on adjusting the Fair Housing Act and ECOA in response to the increasing relevance of artificial intelligence. Barr explained how the digital economy offers many great utilizations, such as accessing the creditworthiness of individuals without credit history and facilitating wider access to credit for those who may otherwise be excluded. Along with a digital economy, Barr cautioned, comes negative implications where technologies can potentially violate the fair lending laws and may perpetuate existing disparities and inaccuracies, among other things. Barr highlighted Special Purpose Credit Programs as a tool to address discrimination and bias in mortgage credit transactions. In addition, Barr highlighted two recent initiatives taken by the Fed to tackle appraisal discrimination and bias in housing mortgage credit transactions—one involved inviting public feedback on a proposed rule to uphold credibility and integrity in automated valuation models, and the other sought input on guidance addressing risks related to deficient home appraisals, emphasizing "reconsiderations of value" in the process. (Covered by InfoBytes here and here.) Barr also commented that through the Fed’s supervisory process, it is evaluating whether firms have proper risk management and controls, including with respect to these new technologies.
NYDFS: Auto loan borrowers are entitled to rebates for cancelled ancillary products
On July 18, NYDFS sent a letter reminding regulated auto lenders and auto loan servicers that they are responsible for ensuring certain rebates are credited to consumers whose vehicles were repossessed or were a total loss. During its examinations, NYDFS identified instances where certain institutions that finance ancillary products, such as extended warranties, vehicle service contracts, and guaranteed asset protection insurance, failed to properly calculate, obtain, and credit rebates to consumers as required. NYDFS explained that the terms of sale for such ancillary products “provide that if the vehicle is repossessed or is a total loss prior to the product’s expiration, the consumer is entitled to a rebate for the prorated, unused value of the product (a ‘Rebate’), payable first to the [i]nstitution to cover any deficiency balance, and then to the consumer.” NYDFS found that some institutions either neglected to pursue Rebates from the issuers of the ancillary products or miscalculated the owed amounts, adding that in some instances, institutions made initial requests for Rebates but did not follow through to ensure that they were received and credited to consumers.
NYDFS explained that an institution’s failure to obtain and credit Rebates from unexpired ancillary products is considered to be unfair “because it causes or is likely to cause substantial injury to consumers who are made to pay or defend themselves against deficiency balances in excess of what the consumer legally owes.” The resulting injury caused to consumers is not outweighed by any countervailing benefits to consumers or to competition, NYDFS stressed.
Additionally, NYDFS said an institution’s statements and claims of consumers’ deficiency balances that do not include correctly calculated and applied Rebates are considered to be deceptive, as they mislead consumers about the amount they owe after considering all setoffs. NYDFS said it expects institutions to fulfill their contractual obligations by ensuring Rebates are properly accounted for, either by deducting them from deficiency balances or issuing refund checks if no deficiency balance is owed.
NYDFS further noted in its announcement that recent CFPB examinations found that certain auto loan servicers engaged in deceptive practices when they notified consumers of deficiency balances that misrepresented the inclusion of credits or rebates. The Bureau’s supervisory highlights from Winter 2019, Summer 2021, and Spring 2022 also revealed that collecting or attempting to collect miscalculated deficiency balances that failed to account for a lender’s entitled pro-rata refund constituted an unfair practice.